Alignment Healthcare USA, LLC
Customer Service Manager - Pharmacy - Hybrid - You must live in Southern California
Orange, CA · Staff+
Sponsorship not specified$59k-$88kDetected 12 days ago
CRMRecruitingPerformance ManagementCustomer SupportPharmacy PracticeLeadershipCommunicationMentoringMicrosoft OfficeClaims Management
About the role
- Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail.
- We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve.
- Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them.
Responsibilities
- Supervise Pharmacy Technician Leads and pharmacy technicians to ensure timely and accurate completion of work supporting pharmacy operations in a call center environment.
- Conduct performance evaluations and support corrective action processes as needed.
- Collaborate with the Sr. Manager, Pharmacy Technicians to implement workflow improvements and operational policies.
- Support audit readiness and ensure technician documentation meets internal standards.
- Support various pharmacy programs and campaign activities.
- This role ensures operational efficiency, supports the MAPD Pharmacy department's goals related to medication adherence and pharmacy quality, and collaborates cross-functionally to enhance member experience and outcomes.
Requirements
- Required: 3-5 years of experience as a pharmacy technician, with at least 1-2 years in a supervisory or lead role.
- Required: High school diploma or equivalent required
- Required: Strong leadership and team management skills.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- While performing the duties of this job, the employee is regularly required to talk or hear.
- The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
Nice to have
- Call Center Management experience highly preferred, Experience in managed care, Medicare Part D, or pharmacy quality programs
- Preferred: Call Center Management experience highly preferred, Experience in managed care, Medicare Part D, or pharmacy quality programs
Skills
- Excellent communication and interpersonal abilities.
- Proficient in workflow coordination, performance monitoring, and coaching.
- Proficient in Microsoft Office Suite and pharmacy systems (e.g., claims platforms, CRM tools).
- Required: Active Pharmacy Tech License or equivalent work experience
- Essential Physical Functions:
Compensation
- $58,531.00 - $87,797.00 Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.
Benefits
- In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community.
- Specific vision abilities required by this job include close vision and the ability to adjust focus.
- Foster a culture of accountability and continuous learning through coaching, mentoring, and performance feedback.
Company info
- It takes an entire team of passionate and caring people, united in our mission to put the senior first.
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