Css Payroll Co L P

Associate Operations Manager

Boston, MA · Full-time

Sponsorship not specified$62k-$70kDetected 28 days ago

Operations ManagementOnboardingCustomer SupportCommunicationCollaboration

About the role

We're changing the game for restaurateurs, whether they're entrepreneurs opening their first restaurant, all the way through to your favorite global quick-service restaurant chains.
What else you need to know This role is based in our Boston office location.
As a company driven by innovation and continuous change, close collaboration is essential.

As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.
Lead and train a dedicated facility team, handling scheduling, training, and performance management.
Manage an efficient order fulfillment process and deliver excellent customer service.
Manage a janitorial team
Customer Support and Retention
Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
Manage the overall partner experience, preventing churn, and extending partner lifecycle.
Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
Building Repair and Maintenance

2 years (Preferred)
40 hours per week
Monday to Friday
Weekends as needed
Demand for online food delivery is growing really fast!
In the last 5 years, just in the US, the overall market has expanded 10x from $10B to $100B, and could expand to $500B- $1T by 2030.
Operations Management: 2 years (Preferred)
Employee Management/Assistant Management: 2 years (Preferred)

Base salary is just one part of your total rewards package.
You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):
Medical, dental, and vision insurance (multiple plans, incl.
Company-paid life and disability insurance (short- and long-term).

CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.
We take underutilized and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.
We take underutilized and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they're in.
Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.
Leading facility tours where you will proactively engage with restaurants as part of relationship building, and leading the overall sales pitch
Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities (for customers) that other teams can test out.
Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.

This listing is sourced directly from Css Payroll Co L P's careers page and normalized into a canonical job model.