Verifone
Field Services Coordinator
Rocklin, California, United States
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About the role
- Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.
- Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel.
- This role ensures work is completed in accordance with contracted SLAs, project milestones, customer expectations, and operational standards.
Responsibilities
- Experience in field services, dispatch, service coordination, project/installation coordination, or operational support roles, preferably in environments with high service volume, strict SLAs, and multi-site rollout activity.
Nice to have
- The ideal candidate is highly organized, detail-oriented, and comfortable managing multiple active work orders and installation schedules simultaneously.
- The role requires the ability to remain calm under pressure, make quick decisions, and balance customer satisfaction with operational constraints.
Skills
- Experience working with service management systems, dispatch tools, ticketing platforms, and operational dashboards is preferred.
- Familiarity with SLAs, project milestone tracking, field operations metrics, and provider performance management is a strong plus.
Company info
- We strive for excellence in our products and services, and are obsessed with customer happiness.
- The Field Services Coordinator acts as a key point of communication between service providers, technicians, internal teams, and customers, whether coordinating a new site rollout or resolving an issue when break-fix execution does not go as planned.
- Success in this role is defined by high on-time completion rates for both installations and break-fix service, strong SLA and milestone performance, accurate and up-to-date dashboards, effective issue resolution, and clear communication with both providers and customers.
Equal opportunity
- Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- equal opportunity employer.
Visa & Work Authorization
- Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status
This listing is sourced directly from Verifone's careers page and normalized into a canonical job model.