MealSuite

Customer Implementation Trainer (Bilingual)

Cambridge, Ontario, Canada

Sponsorship not specified$64k-$77kDetected 30 days ago

CollaborationMentoring

About the role

We're looking for a Customer Implementation Trainer to join our Customer Implementation team.

Be the training & configuration expert - create, deliver, monitor, and update user training plans based on customer needs, oversee training for customer-guided and live accounts, and own/assist with setups and configuration of Connect, Touch and POS modules as needed.
Collaborate cross-functionally - work closely with Implementation Coordinators and Enterprise Implementation Managers for project training needs and with Sales and Support to transition customer accounts after implementation is complete.
We trust our employees to build their own version of balance so they can feel rejuvenated to bring their best every day.
Opportunities for career development and advancement - we support our employees in pursuing and achieving their professional goals.

We're a fast-growing team working on meaningful problems that directly impact patient and resident care.
Please note that this is a bilingual role and working professional knowledge of French is required.
valid passport with no travel restrictions (Canada/USA;

$64,400-$77,300 CAD per year / $62,800-$75,300 USD per year This role requires working onsite in our Cambridge OR Dallas office two days per week.

Why You'll Love Working Here Unlimited paid time off - yeah, you read that right!
Retirement savings support - we invest in your future with RRSP/401(k) matching at 100% up to 3%, because long-term security matters just as much as day-to-day balance.
Health benefits - this includes day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave.
Work-life balance - this is supported by the fact that more than 90% of current employees agree that their leader supports their wellbeing.
Participation in our equity program - we'd love for you to share in MealSuite's success as we continue to grow!
Hybrid flexibility - we value the collaboration, mentorship and learning that come from physically working next to one another, as well as the benefits that remote work can offer.

Communicate with stakeholders - clearly communicate account configuration requirements and expectations and ensure customers receive superior service through the development and strengthening of relationships.
Assist with troubleshooting - work with new and existing customers to troubleshoot workflow issues and guide them to adopt system best practices.
Champion our product - educate customers on MealSuite's toolkit, capabilities, and best practices to simplify adoption and align expectations, and leverage feedback for continuous improvement to the implementation process.

We want to ensure that every qualified individual has an equal opportunity to work with us.
If you require accommodation to our application process, please contact accommodations@mealsuite.com.

This listing is sourced directly from MealSuite's careers page and normalized into a canonical job model.