BCBSAZ
CAPS - BC Home - Hybrid 2
AZ Blue Phoenix, AZ 85021 · Full-time
Sponsorship not specified$30k-$35kDetected 7 days ago
Customer SupportResearchLeadershipCommunication
About the role
- Our positions are classified as hybrid, onsite or remote.
- This position is Hybrid within the state of AZ only.
- This remote work opportunity requires residency, and work to be performed, within the State of Arizona.
Responsibilities
- Scope of the position includes accountabilities that support the following programs: 1.
Requirements
- Required Work Experience
- Required Licenses
- Required Certifications
- 1 years of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field
- Required Education
- High-School Diploma or GED in general field of study
- 2 year(s) of experience in claim processing, customer service, call center, health insurance, medical office, or other healthcare-related field
- Preferred Education
Nice to have
- Associate's Degree in general field of study
- A valid Arizona driver license with an acceptable driving record if travel is required (e.g. regional employees)
- Identify, research, process, resolve and respond to customer inquiries and correspondence via telephone, written communication and/or in person.
- Meet quality, quantity and timeliness standards to achieve individual and department performance goals as defined within the department guidelines.
- Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries.
- Demonstrate and maintain current working knowledge of the required BCBSAZ systems, procedures, forms and manuals.
- Collection and/or transfer of non-clinical data
- Preferred Work Experience
Compensation
- $30k-$35k
Benefits
- Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.
- This is a highly specialized customer service position with an emphasis on excellence, privacy, compliance and versatility within the health insurance industry.
- Intermediate understanding of dental and medical terminology
- Intermediate comprehension of anatomy and medical practices
Company info
- At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work.
This listing is sourced directly from BCBSAZ's careers page and normalized into a canonical job model.