DISA Technologies

Analyst I, Client Onboarding

Wilmington, NC

Sponsorship not specified$50k-$63kDetected 21 days ago

Project ManagementStakeholder ManagementCRMCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

Resolve client issues by proactively addressing onboarding concerns, implementation risks, and questions while maintaining strong client relationships.
Recommend onboarding solutions aligned with established procedures, best practices, and operational standards.

Lead client onboarding by delivering platform demonstrations and training that clearly explain functionality, configuration options, and the onboarding process.
Support clients through onboarding by providing guidance and enablement throughout onboarding, implementation, and migration activities.
Analyze workflows to identify process gaps and support accurate configuration and implementation activities.
Use onboarding technologies including CRM tools, compliance platforms, and project management systems to support implementation activities.
Collaborate cross‑functionally with internal teams to coordinate onboarding tasks, resolve issues, and support implementation progress.
Escalate risks by identifying delays, configuration issues, or operational concerns that require additional support.
Gather and validate requirements by partnering with clients to document onboarding needs and align them to scalable solutions.
Translate business needs into clear, standardized onboarding and migration requirements that support system setup and data accuracy.

Apply platform expertise by maintaining strong knowledge of system functionality, configuration capabilities, troubleshooting practices, and downstream impacts.
Bachelor's degree in business administration or a related field required.
2+ years of experience in client onboarding, implementation support, customer success, account coordination, or related client-facing operational roles required.

Pay may also vary based on geographic location in accordance with our compensation practices.

While performing the duties of this job, the employee is regularly required to speak, hear, have close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Compensation for this role is determined by factors such as skills, experience, education, training, and internal equity.

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500.
With 1,600+ team members across 30+ locations, we've delivered innovative solutions since 1986 and process more than 20 million orders each year.
As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture.
Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement.

This listing is sourced directly from DISA Technologies's careers page and normalized into a canonical job model.