La Palmera
Part Time Floor Leader - Stone Road
Guelph, Ontario, Canada · Part-time
Sponsorship not specified$20k-$29kDetected 11 hours ago
SalesCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring
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Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Position: Part Time Floor Leader Weekly: 20-29 hours Interview Plan Floor Leader As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business.
- This includes everything from driving sales and opening/closing the store to analyzing sales results and leading training sessions.
- The Floor Leader role is all about making the world a better place one soap at a time!
Responsibilities
- Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations.
- Observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals.
- By fostering a culture of excellence in customer service, you'll drive sales, create a loyal customer base, and build a positive reputation for your store.
- Development: Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
- Lead by example, take ownership of your development, assess your performance, and actively seek feedback, resources, and opportunities to improve and elevate your skills, knowledge and abilities.
- Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
- Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations.
- Building the Brand:
- Train and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
- Manage cash handling, including customer transactions, opening/closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
Requirements
- Minimum 1 year of experience in:
- Knowledge and passion for skincare, natural beauty, and ethical business
- Required:
- customer service and sales
- cash handling and opening/closing procedures
- supervisory experience involving coaching, feedback, and training
- problem-solving issues related to customer service in day-to-day operations
- a fast-paced team environment
- Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
- Preferred:
Nice to have
- Experience with consultation-based customer service models
- Experience analyzing sales metrics
- Experience working in skincare or cosmetics
- Experience in cross cultural collaboration and DEIB or social justice training
- Fluency in Spanish, French or other languages
Compensation
- $20k-$29k
Benefits
- Diversity, Equity, Inclusion, and Belonging:
- Monitor employee breaks to ensure they are taking their scheduled breaks, promoting a healthy work environment and improving employee wellbeing.
- Stock and Inventory:
Company info
- Position: Part Time Floor Leader
- Interview Plan
- Floor Leader
- As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business.
- Together with your fellow leaders, you'll work to ensure that every aspect of the store is firing on all cylinders, creating an exceptional customer experience, a happy and motivated staff, and operational excellence that would make even the most detail-oriented among us proud.
- Your day-to-day will be spent on the shop floor, where you'll lead and inspire a team of sales associates to achieve and surpass their goals.
- By fostering a culture of passion and positivity, you'll help create a work environment that's both productive and fun, resulting in happy customers and happy employees.
- Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
- Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
Visa & Work Authorization
- Lush Handmade Cosmetics participates in E-Verify in certain US states including AL, GA, NC, SC, FL, AZ, UT, TN and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United S
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This listing is sourced directly from La Palmera's careers page and normalized into a canonical job model.