MatrixCare
Customer Support Associate II
Bloomington, MN USA · Mid
Sponsorship not specified$22k-$29kDetected 1 day ago
Customer SupportCommunication
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- Each day is a new day for ground-breaking ideas and unparalleled opportunity.
- We're a team of thinkers and innovators who constantly challenge ourselves to do everything better than the day before, so that people around the world can breathe easier.
- Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.
Responsibilities
- Document new issues, FAQs, and resolutions for a robust knowledge base.
- Track and document inbound support requests and ensure proper notation of customer problems and issues.
- Stay abreast of current technology in products, design changes, and new product offered.
- Able to work in a fast-paced, collaborative, project-oriented environment with the ability to own areas of the product with minimal supervision.
- Where a culture driven by excellence helps you not only meet your goals, but also create new ones.
- Customer Clinical Support Analyst
- Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.
Requirements
- Excellent interpersonal, communication, and customer service skills with the proven ability to resolve challenging issues in a timely manner.
- Bachelor's Degree or equivalent work experience
Compensation
- 21.95 - 29.10 USD Hourly
- A reasonable estimate of the current range for this position is: 21.95 - 29.10 USD Hourly
Benefits
- Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.
- Home Health & Hospice Clinical Software Support
- We have vision.
- This position is a remote position AND requires home health or hospice experience ****
Company info
- Based just outside of Minneapolis, MN, MatrixCare's team of employees is thinking, creating and challenging ourselves to better serve our patients and customers.
- Why work at MatrixCare?
- Answer clinical related questions regarding the use of MatrixCare Home Health and Hospice, application (HH) in a friendly, effective, and efficient manner.
- Diagnose and resolve basic and complex customer clinical questions or problems over the telephone or through electronic communication.
- Interact with customers to troubleshoot and resolve customer issues that may not have standard documented solutions.
- Identify critical issues that may impact all clients, provide proactive communications, product fixes and subsequent uploads.
- Work closely with customers to ensure we are providing solutions that meet their needs.
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This listing is sourced directly from MatrixCare's careers page and normalized into a canonical job model.