Svh

Clinical Informaticist 1 - Patient Financial Services SVHC - FT - Day

Topeka, KS · Full-time

Sponsorship not specifiedDetected 14 days ago

Process ImprovementCustomer SupportEpicLeadershipCommunicationProblem Solving

About the role

Assists with resolution of hardware related issues, including printing. - Follows operational processes to assure systems stability and availability.
Tests any changes to system in test environment and works collaboratively with staff to ensure changes are moved to live environment in a coordinated manner, utilizing defined change management process.
Must obtain impressions through the eyes of shape, size, distance, motion, color or other characteristics of objects.

utilizes support center software to log or follow up on each customer call, enter call status and document resolution. Assists with resolution of hardware related issues, including printing.
Works with end-users to optimize use of the system, paying special attention to workflow.
Develops and implements application changes based on user recommendations and leadership approval.
Tracks users concerns and looks for patterns in problems. Utilizes support center software to log or follow up on each customer call, enter call status and document resolution. Demonstrates problem diagnosis skills.
Participate in the development, implementation and ongoing operation and optimization of clinical decision-making systems and processes and information systems that support effective, efficient, safe, timely, equitable and patient-centered care.
Tracks users' concerns and looks for patterns in problems; utilizes support center software to log or follow up on each customer call, enter call status and document resolution.
Performs other duties as assigned
Creates and maintains documentation related to application functionality, application support, application testing, application downtime process, and application restore.

For positions that primarily support Epic applications, vendor certification is required within 4 months of the last date of training for a given certification track
Provide on-call support for the application as required and with a backup, ensuring 24x7 support.
Required for All Jobs
Must have good manual dexterity and keyboarding skills.
Must be able to view and read information on computer screens.

Abide by Stormont Vail's Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

The vision requirements include close vision, ability to distinguish color.
Assists in development of end-user education.
Possesses cognitive skills to provide creativity, problem solving, strategic thinking, pragmatism, and learning ability to everyday activities.
Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health

Rarely less than 1 hour
Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information.
This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.
Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.

ifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information

This listing is sourced directly from Svh's careers page and normalized into a canonical job model.