Tapestry

Tapestry

Director, Store Labor Strategy, Performance & Workforce Management

New York, New York, USA (Corporate Headquarters) · Director

Sponsorship not specified$170k-$185kDetected 1 day ago
ForecastingBudgetingExcelLeadership

About the role

  • Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last-for you to be yourself in.
  • Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.

Responsibilities

  • Own the business framework for how store labor drives sales growth, customer conversion, selling effectiveness, and productivity across the fleet.
  • Define and maintain the four labor buckets - base, demand-driven, investment, and exception - establishing clear financial guardrails and decision rights for each.
  • Develop ROI frameworks that enable the organization to evaluate labor as a profit investment, not just a cost to control.
  • Partner with Finance and Retail Operations to ensure labor planning aligns with sales forecasts, payroll targets, productivity expectations, and business priorities.
  • Implement and maintain a demand-driven labor model that reflects selling requirements, customer traffic patterns, operational workload, and store complexity across all channels and formats.
  • Own all business rules and labor logic within the workforce management platform, including work roles, demand drivers, labor buckets, scheduling rules, forecasting inputs, and exception processes.
  • Partner with Retail Operations, Field Leadership, HR, Analytics, and Technology to keep workforce management processes accurate, scalable, and grounded in store reality.
  • Conduct day- and hour-level analysis to optimize labor allocation - identifying where labor is under-deployed, over-deployed, or misaligned relative to demand and opportunity.
  • Design and run structured labor pilots with defined hypotheses, control groups, success metrics, and invalidation criteria; translate results into model updates or scaled deployment decisions.
  • Lead continuous improvement of workforce planning, scheduling, payroll forecasting, and labor deployment processes across the fleet.

Requirements

  • The successful individual will leverage their proficiency in the aforementioned areas with the following
  • Proven track record of earning trust across finance, operations, and field simultaneously.
  • Demonstrated ability to run structured pilots and read results with statistical credibility.
  • Proficiency with workforce management platforms and their reporting modules
  • Demonstrated experience leveraging AI or advanced analytics tools to enhance analysis, automate workflows, or improve business outcomes.
  • comfort with large datasets and BI tools.
  • 10+ years in retail labor planning, workforce management, or related operational and financial roles.
  • Proficiency in Excel
  • experience with demand-driven scheduling platforms.

Compensation

  • $170,000.00-$185,000.00
  • Please click here for a complete list of U.S Corporate Compensation & Benefits.
  • All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.
  • Base Pay Range
  • Partner with Finance, Retail Operations, HR, and Store Leadership to integrate labor requirements and productivity expectations into annual planning, forecasts, and business reviews.

Benefits

  • Medical insurance, Dental insurance, Vision insurance, 401 (K), Paid Paternity and Maternity leave, Commuter Benefits, Disability insurance and Tuition assistance.
  • Please click here for a complete list of U.S Corporate Compensation & Benefits.

Company info

  • Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Coach is a global fashion house founded in New York in 1941.
  • Coach is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.
  • A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Equal opportunity

  • Coach. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
  • Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.
  • If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com

Visa & Work Authorization

  • entation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized
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This listing is sourced directly from Tapestry's careers page and normalized into a canonical job model.