Imprint

Product Manager, Customer Operations

New York City · Senior

Sponsorship not specifiedDetected 19 days ago

SnowflakeA/B TestingFigmaUX ResearchProduct ManagementStakeholder ManagementCRMZendeskResearchUnderwriting

About the role

You've shipped products you're proud of and can point to measurable outcomes you drove

Responsibilities

We partner with companies like Crate & Barrel, Rakuten, Booking.com http://Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth.
We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners.
Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.
your job is to drive measurable customer outcomes, operating in the details rather than abstracting from them.
stay on top of industry trends and norms in consumer financial products, and translate them into clear direction for cross-functional partners.
work with partner PMs and engineering/design partners to sequence what gets built, when, and why.
not just engineering and design, but compliance, legal, marketing, and brand partners, ensuring customer experience aligns with a diverse set of business needs.
Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards.

Requirements

5+ years of product management experience with a focus on consumer-facing products

Nice to have

Comfortable with the pace, ambiguity, and ownership of a growing startup, and willing to operate in the details while making pragmatic tradeoffs
Experience in fintech, payments, credit products, loyalty, rewards, or regulated consumer environments is a plus

Skills

flexible, embeddable, and built for how people actually pay today.
This is an opportunity for a PM who loves turning complex internal processes into elegant products.
Comfortable with analytics tools and experimentation frameworks (Snowflake, Sigma, Statsig)

Compensation

In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems.

Benefits

Competitive compensation and equity packages
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents

Company info

Imprint helps the world's best brands grow the lifetime value of their customers. We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com http://Booking.com, H-E-B, Fetch, and Shell to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. But the card is just the beginning. We combine advanced payments infrastructure, intelligent underwriting, and deep customer data to create delightful and personalized experiences for members as well as efficient and profitable relationships for our brand partners. Our robust technology and world-class operations allow us and our brand partners to offer powerful financial products without becoming a bank.
In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems. Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today. Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow. If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.
Imprint is looking for a Product Manager to lead Customer Operations Engineering, which is the team building the internal tools, automations, and AI-powered experiences that help our support, risk, and operations teams deliver fast and trustworthy service to our customers at scale.
This role sits at the intersection of customer experience, agent experience, and internal operations, with an ownership area covering Imprint's CRM app, IVR (powered by Sierra AI), Zendesk integration, and all user-facing support surfaces. You'll grow to deeply understand our customers, frontline CS agents, and internal workflows, and look to translate operational pain points into impactful product bets. You will partner closely with Engineering, Customer Operations, Fraud, Risk, Compliance, and other internal stakeholders over nascent and greenfield ownership areas to drive meaningful business results as Imprint grows.
Imprint helps the world's best brands grow the lifetime value of their customers.
We started with co-branded credit cards and rebuilt them to be smarter, more rewarding, and brand-first.
But the card is just the beginning.
In the U.S., co-branded cards alone account for over $300 billion in annual spend, and most still run on decades-old legacy bank systems.
Imprint is the modern alternative: flexible, embeddable, and built for how people actually pay today.
Backed by Kleiner Perkins, Thrive Capital, Ribbit, and Khosla Ventures, we're building a world-class team to redefine how people pay and how brands grow.
If you want to move fast, solve hard problems, and own real outcomes, we want to meet you.

Equal opportunity

equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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This listing is sourced directly from Imprint's careers page and normalized into a canonical job model.