Goanagram
Customer Support Representative
USA
Sponsorship not specifiedDetected 72 days ago
HubSpotCustomer SupportIntercomCommunicationProblem SolvingClaims Management
About the role
- This role is ideal for a proactive self-starter who thrives in a collaborative environment.
- Your contributions will have a direct and meaningful impact on our business and the healthcare providers we serve.
Responsibilities
- Maintain and update internal knowledge bases and customer records
- Collaborate cross-functionally with other teams to ensure a smooth customer experience
Requirements
- 1-3+ years of experience in a customer service or support role
Compensation
- Industry-leading compensation, including salary and equity ownership
Benefits
- Industry-leading compensation, including salary and equity ownership
- Full Medical & Dental Insurance
- Passion for healthcare and improving the patient/provider experience
- Previous experience at a SaaS company or within a fast-growing startup
- Knowledge of Medical Insurance Terminology
Company info
- over 2,000 eye care professionals rely on Anagram to manage their insurance billing.
- Founded in 2014, Anagram is the largest and fastest-growing insurance billing platform for eye care providers in America and processes hundreds of millions of dollars each year.
- As a Customer Support Representative, you'll join our dynamic Customer Support team dedicated to guiding, teaching, and supporting our customers in using Anagram's innovative platform.
- You'll be the friendly, knowledgeable face of Anagram-delivering exceptional service and building strong relationships with healthcare providers.
- Provide timely, accurate, and empathetic support to customers via chat and email
- Share updates about new features, improvements, or processes with customers
- Anagram is the ultimate insurance billing platform for eye care providers.
Equal opportunity
- Anagram is an equal opportunity employer.
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This listing is sourced directly from Goanagram's careers page and normalized into a canonical job model.