The Mega Force Staffing Group
Customer Service Manager
Ponte Vedra Beach, FL
Sponsorship not specified$60k-$70kDetected 226 days ago
HubSpotSalesforceCRMCustomer SupportZendeskLeadershipCommunicationMentoring
About the role
- We're looking for a Customer Service Manager to lead and inspire our support team, ensuring every customer interaction is positive, efficient, and effective.
- You'll oversee daily operations, coach and develop team members, and collaborate across departments to improve customer satisfaction and retention.
Responsibilities
- Lead, mentor, and motivate a team of customer service representatives
- Develop and implement customer service policies and best practices
- Collaborate with product and operations teams to improve the customer journey
Requirements
- 3+ years of customer service management or supervisory experience
- Proven track record of improving customer satisfaction and efficiency
- Experience with CRM and support software (e.g., Zendesk, Salesforce, HubSpot)
- Strong leadership, coaching, and conflict-resolution skills
- Excellent communication and interpersonal abilities
- Competitive salary and benefits
- Growth opportunities in a supportive, team-oriented culture
- A chance to make a real impact on the customer experience
Compensation
- Competitive salary and benefits
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