Canary Technologies Corp
Staff Product Manager, AI Voice
New York, NY · Staff+
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About the role
- We're looking for a Staff Product Manager to join Canary's AI Voice product - the system that powers intelligent, real-time voice interactions between hotels and their guests.
- This role sits at the intersection of cutting-edge AI and the day-to-day realities of enterprise hospitality, covering the full conversational AI lifecycle.
- If you're technically deep, business-minded, and take real ownership through delivery, let's talk.
Responsibilities
- Partner with Engineering, AI/ML, and Infrastructure to champion a platform-first approach: high availability, low latency, and the ability to scale across thousands of.
- Define and track the KPIs that actually matter - resolution rate, accuracy, latency, containment - and use that data to drive decisions, not just report them.
- Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.
- We provide budget to help drive cross functional professional development conversations across the organization.
Requirements
- 7+ years in product management, with a track record of shipping and scaling AI or conversational AI products in an enterprise SaaS environment.
- A track record of driving alignment across engineering, data science, and commercial teams without direct authority.
- The ability to connect AI performance to business outcomes.
- Real technical depth in conversational AI - LLMs, NLP, dialog management, and the infrastructure underneath - enough to lead conversations with engineers and make smart build vs. buy calls.
- Experience staying close to enterprise customers and clear examples of how that changed what you built.
Skills
- Join us in shaping the future of hospitality!
Compensation
- Target cash compensation ranges from $250,000 - $300,000, including a fixed annual salary and a performance-based bonus paid quarterly.
- Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
Benefits
- Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
- Personal Travel Reimbursement:
Company info
- Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
- Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
- Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
- Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
- Proactively surface gaps in AI accuracy, resolution rates, and system performance before customers escalate them, and turn those findings into a prioritized plan.
- If you stay at a hotel that Canary works with, we provide a credit towards your stay.
Equal opportunity
- Canary Technologies is an equal opportunity employer.
- equal opportunity employer.
Visa & Work Authorization
- We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic inform
This listing is sourced directly from Canary Technologies Corp's careers page and normalized into a canonical job model.