CCM
Construction Operations Specialist
LC10530 - 2160 Superior Avenue, Cleveland, OH · Contract
Sponsorship not specifiedDetected 15 days ago
Pipeline ManagementNegotiationExcelCustomer SupportLeadershipCommunicationTime ManagementMicrosoft Office
About the role
- The Construction Operations Specialist is responsible for ensuring that customer service is provided to all internal and external parties and quality loans are generated.
- This role is responsible for the origination and processing of construction loans and serves as the first point of contact for the construction loan officer and construction processing team for loan level questions and escalations.
Responsibilities
- Validate builder, renovation contractor, and other construction-related entities associated with mortgage loans by verifying active business registration and standing through applicable state and regulatory sources prior to loan processing.
- Manage construction loan pipelines by monitoring key project milestones and initiating status update requests to builders and borrowers at established trigger dates, including 90 days without a draw request, 60 days prior to loan term expiration, and 30 days prior to loan term expiration.
- Conduct follow-up outreach, including phone contact at 7 days prior to loan term expiration, to obtain project status information, facilitate timely resolution of outstanding items, and support loan administration activities.
- Follow standard operating procedures, job aids, and resources when providing loan support.
- Create and monitor various reports to ensure pipeline management as needed.
- You'll get unwavering support from all departments and total transparency from the top down.
Skills
- Bachelor's degree or equivalent combination of education/experience, preferred.
- 5+ years of experience in mortgages.
- Knowledge of all agency guidelines.
- Knowledge of compliance and disclosure requirements.
- Encompass LOS experience, preferred.
- Excellent organization, prioritization, and time management skills.
- Excellent conflict management and negotiation skills.
- Proficient in Microsoft Office suite (Word, Excel and Outlook).
- Apply now to begin your path to success! careersatccm.com
- CrossCountry Mortgage, LLC strives to provide employees with a robust
Compensation
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
Benefits
- At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together.
- CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K.
- We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
- Conduct reviews of OTC builders to verify licensing, insurance coverage, business qualifications, and credit standing.
Company info
- Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
- CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics").
- The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation.
- The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
- CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government.
- To verify licensing, please visit www.NMLSConsumerAccess.org.
Visa & Work Authorization
- tional origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactat
This listing is sourced directly from CCM's careers page and normalized into a canonical job model.