mpn
Service Coordinator
Las Vegas, NV
Sponsorship not specifiedDetected 8 days ago
ExcelCustomer SupportCollaborationProblem SolvingMicrosoft Office
About the role
- We are a fast-growing Nevada manufacturer's rep firm that represents commercial HVAC and Plumbing products.
- Along with our core business we have a Service Division and a Parts Division.
- We are seeking a strong Service Coordinator responsible for coordinating, controlling, and directing activities of the service department and technicians.
Responsibilities
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests.
Requirements
- Must be detail and customer service oriented and have excellent organizational skills.
- Must be able to work well with others in a fast-paced & high-volume environment.
- The Required Profile
Nice to have
- HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus
Benefits
- Associates Degree in Business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience.
Company info
- Position requires a high level of correspondence with customers, technicians, supervisors, and the field.
- Generates Work Order Documents, dispatches technicians and notifies customers.
- Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers.
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
This listing is sourced directly from mpn's careers page and normalized into a canonical job model.