Instructure

Instructure

Senior Renewal Representative

US-REMOTE · Senior · Full-time

Sponsorship not specifiedDetected 14 days ago
SalesforceCRMAccount ManagementNegotiationForecastingProcess ImprovementCustomer SuccessAccount RetentionCollaborationProblem Solving

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odds of building a lasting career here

34Risky
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 9 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
  • And that's where you come in: As a Senior Renewal Representative, you will play a pivotal role in managing a broader and more complex portfolio of customer accounts, with an emphasis on strategic account retention and growth.
  • Instructure is an Equal Opportunity Employer.

Responsibilities

  • Manage a diverse portfolio of renewal accounts, including medium and large-scale contracts, to ensure timely and accurate renewals.
  • Develop and execute tailored renewal strategies to maximize customer retention and identify expansion opportunities.
  • Create, deliver, and manage complex renewal quotes, ensuring alignment with customer needs and usage data.
  • Lead renewal negotiations, including addressing customer objections, pricing discussions, and contract adjustments.
  • Collaborate with Product and Marketing teams to understand and communicate product updates or enhancements that may affect renewals.
  • Proven ability to manage and grow customer relationships, with experience handling high-value accounts.
  • Strong negotiation skills, with the ability to navigate complex discussions to drive mutually beneficial outcomes.
  • A culture rooted in inclusivity, support, and meaningful connection

Requirements

  • Conduct renewal forecasting with a high degree of accuracy, providing management with regular updates on progress and risks.
  • Minimum of 3 years of experience in customer success, account management, or renewal management roles.
  • Advanced proficiency with CRM systems such as Salesforce, Gainsight, and Clari.

Nice to have

  • Bachelor's degree preferred
  • Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.

Compensation

  • Generous time off, including local holidays and our annual "Dim the Lights" period in late December, when teams are encouraged to step back and recharge based on departmental needs.

Benefits

  • Collaborate closely with Customer Success Managers (CSMs) and Sales Representatives to align on account strategies and customer health.
  • We offer competitive, meaningful benefits in every country where we operate.
  • Flexible work culture.
  • Comprehensive wellness programs and mental health support
  • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth

Company info

  • At Instructure, we believe in the power of people to grow and succeed throughout their lives.
  • The more diverse we are, the better our ideas and outcomes.
  • All employees must pass a background check as part of the hiring process.
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This listing is sourced directly from Instructure's careers page and normalized into a canonical job model.