Corporate

Corporate

Support Engineer, IT

Dallas, TX, USA

Sponsorship not specified$87k-$110kDetected 19 days ago
ValuationM&AVPNCommunicationCollaboration

About the role

  • Our unmatched transaction volumes provide differentiated, data-driven perspectives that help our clients achieve their most critical goals.
  • To learn more about Houlihan Lokey, please visit HL.com.
  • Through strong technical knowledge, clear communication, and a commitment to service quality, you help ensure our technology ecosystem remains stable, secure, and responsive to business needs.

Responsibilities

  • Provide responsive support for incidents and service requests across hardware, software, and user access, both in person and remotely, minimizing disruption and improving productivity.
  • Collaborate with Service Delivery and Engineering teams to perform root cause analysis (RCA), contribute to post-incident reviews, and support the delivery of long-term fixes and preventive solutions.
  • Proactively monitor incident patterns and user feedback to identify systemic issues, maintain knowledge articles and known error records, and drive continuous service improvement.
  • Build trusted relationships through professional, white-glove service by taking full ownership of issues and communicating clearly and empathetically throughout the resolution process.
  • Install, configure, and support end-user hardware and peripherals, including laptops, workstations, mobile devices, printers, monitors, docking stations, and other accessories.
  • Support core enterprise applications and platforms, including Windows OS, Microsoft 365, Exchange Online, Teams, AVD, VPN (Netskope), Adobe products, and firm-specific applications.
  • Provide hands-on Audio-Visual (AV) support for meetings, conferences, and client engagements, ensuring a seamless and professional experience.
  • Perform basic Active Directory administration and manage hardware inventory and lifecycle processes, ensuring devices, access, and assets are properly maintained and controlled.
  • Support office operations, projects, and vendor collaboration, including user moves, office changes, and contributions to ongoing improvements within the technology environment.
  • Takes ownership of the customer experience, collaborates effectively with others, and continuously seeks opportunities to learn, improve, and deliver the best possible outcomes.

Requirements

  • Bachelor's degree (B.A./B.S.) from a four-year college or university in a related discipline
  • The employee must have a thorough understanding and hands-on knowledge of hardware and software installation and problem resolution.
  • Deliver best-in-class IT support to Houlihan Lokey colleagues, providing a consistent, high-quality, customer-focused experience with a strong local office presence and global alignment.

Nice to have

  • Previous work experience in a financial institution environment is highly desirable.
  • Possess strong analytical skills and the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist.
  • Possess the ability to interpret various instructions furnished in written, oral, diagram, and or schedule form.
  • Physical Demand:
  • The physical demands outlined below are representative of those required to successfully perform the essential functions of this position.
  • While performing job duties, the employee is regularly required to use hands and fingers for handling or feeling, as well as to talk and hear.
  • The employee frequently stands, walks, and sits.
  • The employee must be able to regularly lift and/or move up to 50 pounds.

Compensation

  • Houlihan Lokey is committed to providing its employees with an exciting career opportunity and competitive total compensation package, which may include other components such as discretionary incentive compensation.
  • The firm's good faith and reasonable estimate of the possible salary range for this role at the time of posting is: $87,000-$110,000
  • Actual salary at the time of hire may vary and may be above or below the range based on various factors, including, but not limited to, the candidate's relevant qualifications, skills, and experience and the location where this position may be filled.

Benefits

  • This position requires specific vision abilities, including close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Houlihan Lokey provides a competitive benefits package.

Company info

  • Delivers empathetic, hospitality-focused support that makes customers feel heard, valued, and respected while creating positive and memorable experiences.
Apply directly at Corporate →Create a free account for alerts like thisView Corporate immigration profile

This listing is sourced directly from Corporate's careers page and normalized into a canonical job model.