BillionToOne
Senior IT Desktop Support Technician
Menlo Park, CA · Senior
Sponsorship not specified$84k-$105kDetected 1 day ago
CybersecurityIncident ResponseComplianceJiraProcurementUnityHIPAABioinformaticsCommunicationCollaborationProblem Solving
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odds of building a lasting career here
45Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role70
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- A Rare Opportunity to Shape the Future of Genomics Join a team of brilliant, passionate innovators determined to transform healthcare.
- Our scientists, engineers, sales executives, and visionaries are united by an unwavering commitment to changing the standard of care in prenatal and cancer diagnostics.
- This is where cutting-edge science meets human compassion, and every innovation you contribute helps remove the fear of the unknown from some of life's most critical medical moments.
Responsibilities
- Provide advanced desktop support for a diverse end-user environment, primarily focused on macOS and Google Workspace.
- Provide advanced desktop support for a lab environment, primarily focused on Windows laptop and desktops.
- Manage and administer device management platforms such as Iru, and Microsoft Intune to maintain system security and compliance.
- Leverage Jira Service Management (JSM) to manage IT support workflows, automate ticket handling, and track performance metrics.
- Support biotech lab environments, ensuring uptime and reliability of IT systems that enable scientific operations.
- Implement and monitor HIPAA compliance initiatives across IT systems, safeguarding sensitive data and patient information.
- Design, document, and continuously optimize IT support processes to enhance service efficiency and customer satisfaction.
- Create and maintain comprehensive IT documentation, including system configurations, troubleshooting guides, and operational procedures.
- Manage the full lifecycle of IT assets and inventory, including procurement, tracking, and auditing.
- Collaborate cross-functionally to support new technology rollouts, system upgrades, and process improvements.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in IT desktop support or a similar technical role.
- Strong proficiency with Kandji, Microsoft Intune, and Jira Service Management (JSM) - including request queues, automation rules, SLAs, and dashboards.
- Experience configuring and automating workflows in Jira Service Management (custom forms, automation, integrations).
- Experience supporting CLIA-certified laboratory environments or other regulated scientific operations.
- Familiarity with security frameworks, incident response, and best practices for protecting sensitive data.
- Proven expertise in macOS and Google Workspace support within a professional environment.
- Solid understanding of biotech lab IT environments and associated systems.
- Deep knowledge of HIPAA compliance and how to implement security best practices in IT operations.
- Demonstrated ability to create and maintain clear, high-quality documentation.
- Experience leading IT operations or support initiatives in a high-growth organization.
- Strong problem-solving skills and a focus on designing exceptional end-user experiences.
- Excellent communication and interpersonal skills, with the ability to collaborate across technical and non-technical teams.
- Nice-to-Haves:
- Ability to plan, test, execute, and document technical projects.
Compensation
- For this position, we offer a total compensation package of $145,591 per year, including a base pay range of $84,066 - $105,083 per year.
Benefits
- Multiple medical benefit options; employee premiums paid 100% of select plans, dependents covered up to 80%
- Extremely generous Family Bonding Leave for eligible employees (16 weeks, paid at 100%)
- Supplemental fertility benefits coverage
- Retirement savings program including a 4% Company match
- Increase paid time off with increased tenure
- A variety of perks on campus (state of the art gym, restaurant)
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- At BillionToOne, we've built a category-defining, publicly traded company on Nasdaq where transparency fuels trust, collaboration drives breakthroughs, and every contribution moves the needle on our mission to make life-changing diagnostics accessible to all.
- We are seeking a Senior IT Desktop Support Technician with strong experience supporting end users in a fast-paced, dynamic environment.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from BillionToOne's careers page and normalized into a canonical job model.