Alloy Enterprises

Senior Customer Success Manager

Vancouver, BC · Senior

Sponsorship not specifiedCAD 109k-CAD 155kDetected 90 days ago

Agentic AIProduct ManagementProduct StrategyProject ManagementSupply ChainCustomer SuccessCommunicationCollaborationProblem Solving

About the role

These customers represent a critical part of our business, requiring both scalable execution and high-impact, value-driven engagement.
You will understand their needs and priorities, translate them into attainable objectives and successfully execute against them.
At Alloy, we value our customers above everything else.

Support stakeholders from day-to-day users to VP-level leaders to achieve fast, measurable outcomes with Alloy.ai
Deliver against valuable short term objectives and keep new and ongoing projects on track.
Work cross-functionally to partner on product and marketing initiatives as well as help drive scale as our business grows.

You thrive in a small team where you can make a big impact.
You are confident in your toolkit and experience, but you also love to pick up new skills and knowledge.
You pursue your personal objectives, but you are also comfortable working with an engineering-oriented team towards common goals.
When you know a better way, you voice your opinion.
You are naturally drawn to analytical work but also think strategically and foster relationships.
You can naturally switch between detail-oriented execution, communication with all involved parties, and prioritization based on added value.
3+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields.

The knowledge you accumulate as you interact with customers will be foundational to influencing Alloy's product roadmap, value statement, and market positioning.
You take ownership of your customers' outcomes and are proactive in identifying opportunities for improvement, growth, and risk mitigation.
Each problem you solve will leave a mark, shaping the future of our company's strategy.
Manage a portfolio of ~10-20 Mid-Market and Enterprise customers, serving as the primary point of contact from onboarding through renewal and growth.
Act as the primary point of contact for assigned customers from kickoff through and including renewal.
Collaborate with customers to create long-lasting business connections, strengthening all customer relationships and building them into true business partnerships.
Support customers through implementation, training and onboarding, working closely with cross-functional Alloy.ai teams to ensure reporting and data are accurate and align with customer objectives.
Surface and drive expansion opportunities with existing customers through a consultative mindset in partnership with Sales and the Executive team.
Work with a group of "core users" through relationship management, training and support, to make Alloy.ai a trusted and integral part of the customer's regular course of business.
What We Are Looking For

This listing is sourced directly from Alloy Enterprises's careers page and normalized into a canonical job model.