Pinwheel
Technical Account Manager (TAM)
New York City, NY
Sponsorship not specified$10k-$20kDetected 8 hours ago
ExpressRecruitingCustomer SuccessCollaborationMentoring
About the role
- If you're excited by the idea of having your work touch and impact the lives of hundreds of millions of consumers, Pinwheel is the place for you.
- Pinwheel has raised $77M from top-tier investors such as Coatue, Notable, First Round, Upfront, Primary, American Express, Franklin Templeton, Indeed, Semper Virens and more.
- You'll be hands-on from Day 1: leading onboarding with precision, optimizing usage for max impact, and uncovering expansion opportunities that nobody else saw coming.
Responsibilities
- Pinwheel - Building the future of financial services in partnership with the biggest brands
- We believe banks and financial service providers represent the greatest opportunity to build 10x better experiences, especially in the AI age.
- We're building the next generation of financial products alongside some of the biggest names in the market including Robinhood, DoorDash, Chime, Cash App, Credit Karma, American Express, Discover, Intuit, Acorns, Visa and more.
- If you get stoked about building products alongside the biggest brands in the world, Pinwheel is the place for you.
- Own the overall relationship for assigned customers, organizing multiple projects concurrently with customers
- Support customers throughout their entire Pinwheel lifecycle, including implementation, day-to-day needs, renewal and growth
- Execute against Account plans you develop in collaboration with Account Managers and the Head of Success
- Deliver superior, proactive customer success services to Pinwheel customers
- Experience building and executing against Account Plans, including coordinating multiple roles on both sides of relationship
Requirements
- 2-4 years of experience in a Customer Success or Technical Account Manager role
- Early-stage startup experience is highly valued, but not required
Compensation
- At Pinwheel, total compensation is made up of salary + equity + benefits.
Benefits
- Great compensation & equity packages
- Full medical, dental, and vision benefits
- Life & short-term disability insurance
- Flexible PTO policy that prioritizes recharge and balance
- Paid parental leave
- 401K for retirement planning
Company info
- Pinwheel is on a mission to change that.
- By joining Pinwheel's Customer Success team, you'll be the driving force behind our customers' success, working with everyone from trailblazing Enterprise fintechs to ambitious Credit Unions.
- Provide technical guidance for customers during implementation and when rolling out new products
- Attention to detail and adherence to plans developed in conjunction with customers for events like onboarding, new product launch, Proof of Concepts, etc.
Visa & Work Authorization
- We're building the next generation of financial products alongside some of the biggest names in the market including Robinhood, DoorDash, Chime, Cash App, Credit Karma, American Express, Discover, Intuit, Acorns, Visa and more.
Apply directly at Pinwheel →Create a free account for alerts like thisView Pinwheel immigration profile
This listing is sourced directly from Pinwheel's careers page and normalized into a canonical job model.