Victaulic Company
Customer Care Account Representative
Easton, Pennsylvania
Sponsorship not specifiedDetected 1 day ago
Project ManagementAgileSalesExcelSupply ChainProcess ImprovementCustomer SupportCommunicationMicrosoft Office
About the role
- Responsible to respond, analyze and/or resolve customer requests, inquiries, or problems by utilizing established procedures in a timely manner.
- Identify and report all instances of customer problems or system deficiencies that are not immediately resolved to Supervisor, Sales Representative and/or Management.
- Provide feedback on CC procedures and identify process improvement opportunities.
Responsibilities
- Perform quote and order processing, handle all telephone, email, and/or chat inquiries ensuring the accurate, timely and effective handling of the customer requirement.
- Maintain current documentation and files as per established procedures.
- Develop expert understanding of the Victaulic Kanban System (VKS), Supply Chain, and Manufacturing to support CC Team members with product delivery requirements.
Requirements
- Assist all other department disciplines in various areas as required to maintain your team, Customer Care and Victaulic's Global mission.
- (Education, Experience, Personal Attributes)
- Proficient in MS Office applications including Outlook, Word, Excel, and Power Point.
- Minimum three years of customer service and/or Victaulic product knowledge.
- Proficient in Qlik View/Sense Applications.
- Extraordinary attention to detail with strong organizational skills.
- Excellent communication skills, patient, professional and courteous when faced with an adverse situation.
- Goal oriented, reliable, self-motivated, and able to problem solve and multi-task effectively in a fast-paced environment.
- Willing to be flexible in schedule and work occasional overtime.
- Willing to make infrequent overnight travel.
Nice to have
- B.S. / B.A. degree preferred.
- Project management and analytical skills a plus.
Company info
- Provide professional and proper response to all inquiries received from internal and external customers.
- Builds relationships with customers; understand their product lines and markets to promote the value added products that Victaulic offers.
- Assist customers in selecting product and identifying potential sales leads.
- Uphold a positive attitude and enthusiastic demeanor to provide customers with the highest level of service.
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This listing is sourced directly from Victaulic Company's careers page and normalized into a canonical job model.