Internal Job Board

Full-Time Spa Therapist - Robson Street Lush Spa

Vancouver, British Columbia, Canada · Part-time

Sponsorship not specifiedDetected 5 days ago

Customer SupportLeadershipCommunicationCollaboration

About the role

Our Lush employees live with purpose, finding their personal value connection with the values of our business, bringing their work and life paths into one holistic journey.
Our commitment to reconciliation and decolonization is guided by the Truth and Reconciliation Commission of Canada: Calls to Action #92.

Customer Service: collaborate with your team on plans to exceed daily sales goals and ensure a unique customer experience that makes every client feel welcome, meets their needs and makes their day.
Lead spa treatment preparation and delivery of full catalog of spa services
Performs best in class treatments to ensure an outstanding customer experience
Building the Brand: educate our clients on our brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through community engagement and other traffic-driving initiatives.
Staying up to date on training for new products and treatments to drive sales.
Visuals and Merchandising: Take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.
Supporting inventory best practices and abiding by fresh standards and rotation rules and support management as needed with inventory tasks.
Take pride in a clean and beautiful work environment and follow the merchandising and design standards to provide a consistent customer experience and drive sales.

Ability to learn and administer full catalog of spa treatments on offer
Knowledge and interest in skincare, natural beauty and ethical business
Proven manual dexterity ability
Proven customer/client consultation experience
Experience working in a team environment
Required:
1-2 years massage therapist experience in spas and wellness locations with strong understanding of spa and wellness business processes and opportunities
Ability to work flexible hours to meet the needs of the shop including holidays, evenings and weekends
Passionate about all things wellness, and delivering the ultimate engaging client experience
Outstanding customer service mindset with ability to create meaningful customer experiences
Preferred:

Keep your spa compliant and ensure you are practicing company standards within the treatment rooms, product integrity, respectful workplace, and health and safety.
Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed and product recommendations for every need.
Stock and Inventory: Supporting inventory best practices and abiding by fresh standards and rotation rules and support management as needed with inventory tasks.
Time and Attendance: show up on time and ready to support your team, take breaks for your wellbeing, and review daily communications to stay in the know.

Calls to Action #92.
We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
Provides guidance and treatment information to customers throughout spa experience
Driving Sales: Building rapport and engaging with customers on the shop floor and via community networking to promote spa treatments.

This listing is sourced directly from Internal Job Board's careers page and normalized into a canonical job model.