Ontic
Managed Services Specialist
Remote, United States
Sponsorship not specifiedDetected 16 days ago
CybersecuritySOC OperationsJiraOKRsExcelCommunication
About the role
- All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.
- Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.
Responsibilities
- Focus on client adoption and retention through proactive support and engagement
- Create customized training materials and upload them to the knowledge space
- Develop custom documents to address specific client needs
- Possess a blend of technical and functional skills to effectively perform the responsibilities of the position
Requirements
- This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment
- Two-three years of experience in a similar role, preferably within the SaaS industry.
- One year of working experience with a SaaS platform in configuration management.
- Bachelor's degree or equivalent experience
- Ability to work both independently and collaboratively in a fast-paced environment.
- Experience in tracking resolutions, bugs, and tasks using Jira and Microsoft Excel
Skills
- Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.
Compensation
- Competitive Salary
Company info
- Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/.
- Who You Are
- We are in search of a Managed Services Specialist to become an integral part of our team. In this role, you will primarily concentrate on delivering maintenance, configuration, implementation, and support services to enterprise-level clients. The ideal candidate will manage configuring solutions, oversee their implementation, and deliver ongoing support to ensure client contentment. This position presents an exceptional opportunity for an individual with a unique blend of technical and functional expertise to thrive within our dynamic environment
- Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe.
- Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently.
- Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.
This listing is sourced directly from Ontic's careers page and normalized into a canonical job model.