Coinbase
Social Support Senior Manager
Remote - USA · Senior
Sponsorship not specified$201k-$237kDetected 10 hours ago
Incident ResponseProject ManagementSalesforceCustomer SupportCommunicationCollaborationPublic Speaking
> stay_score
odds of building a lasting career here
64Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →> community_outcomes
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About the role
- Ready to do the most impactful work of your career?
- The bar is high, the environment is intense, and we like it that way.
- This isn't a place for complacency, it's a place to be pushed past your perceived limits.
Responsibilities
- Champion Coinbase's Global Social Support/Social Care strategies, define roadmaps/playbooks/voice/tone of global social support programs, and present strategic recommendations and data-driven insights directly to COO and CEO on a regular basis.
- Build and lead a high-performance social support program across Reddit, X, LinkedIn, and adjacent channels-meeting users where they are.
- Define global Crisis Management playbooks and workflows, and efficiently manage crisis responses, including data-breach communications, scam advisories, and trust building post-incident.
- Work with operations to develop clear social channel support policies, SLA frameworks, and performance tracking dashboards that drive accountability.
- Champion clarity, calm, and trust in public messaging-becoming a credible, authoritative voice on Coinbase's support experiences.
- Proven track record managing high-volume social support environments with strong public visibility.
- Deep understanding of AI + human support workflows.
- If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here.
- The Coinbase Customer Experience (CX) organization is on a mission to provide the most trusted and value-added customer support in crypto.
Compensation
- $201,365 - $236,900 USD
- Notice: Base salary varies by location (see range below).
- Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).
- Annual base salary range (excluding equity and bonus):
Company info
- At Coinbase, we are uncompromising on our mission to increase economic freedom.
- This is a role for someone who thrives in high-visibility, high-stakes environments, and who sees every customer interaction as an opportunity to reinforce our mission.
- Solid understanding of crypto industry challenges and aligned with our mission of increasing economic freedom.
Equal opportunity
- Equal Opportunity Employer: Coinbase is an Equal Opportunity Employer.
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This listing is sourced directly from Coinbase's careers page and normalized into a canonical job model.