ABC Fitness Solutions

Bilingual Customer Support Representative

Ontario, Canada, CA

Sponsorship not specifiedDetected 72 days ago

ExcelCustomer SupportResearchCommunicationProblem SolvingMentoringMicrosoft Office

About the role

Let's transform the future of fitness-together!
At ABC Fitness, your growth is our investment.
Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights-personally and professionally.

Manage a high volume of inbound customer interactions across phone, email, and live chat
Support clients and their members in French and English
Accurately document all interactions in internal systems
Manage multiple tasks in a fast-paced, high-volume environment
Collaborate with internal teams to resolve complex or escalated issues
Ability to manage multiple priorities in a fast-paced, high-volume environment
We create an inclusive environment where every team member can bring their authentic self to work-because diverse perspectives drive innovation and meaningful impact.
We move fast, support one another, and have fun along the way.
We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential.

Ability to handle difficult conversations and de-escalate customer concerns
Proficiency in Microsoft Office (Word, Excel, Outlook) and ability to learn new systems quickly

1-2 years of customer service experience
Purpose led company with a Values focused culture - Best Life, One Team, Growth Mindset
Days of Disconnect - once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam
EAP - we get you help when you need it.
Premium Calm App - enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16
Your work matters here, your growth is supported, and your voice is heard.
We welcome diverse talent and encourage you to apply, even if you don't meet every requirement.
For us, inclusion isn't just the right thing to do-it's a business imperative.

Time Off - with our open PTO policy, we offer flexibility in how and when you take PTO!
Parental & Pawternity Leave - we offer leave for when your family grows by two feet or four paws!
Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement
Medical/Dental/Vision coverage
And more! - so many benefits we couldn't even fit them all here!
At ABC Fitness, we don't just build technology-we build communities and transform lives.
About ABC Fitness
ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world.
Supporting 30K clubs, 650K coaches, 40M members, and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.
From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights.

Deliver a high-quality customer experience tailored to French-speaking customers across Canada
Bilingual in French (Quebecois) and English, both written and verbal, with the ability to confidently support customers in Quebec and other French-speaking regions of Canada
Strong communication skills and the ability to engage professionally with customers
That's why our culture is built on respect, trust, and belonging.
We are doers, thinkers, and dreamers.
From day one, you'll be part of a team that collaborates, celebrates, and cares.
We are seeking a bilingual Customer Support Representative to support our customers across Canada, with a strong focus on French-speaking customers, including Quebec.

ABC is an equal opportunity employer committed to diversity, equity, and inclusion.

This listing is sourced directly from ABC Fitness Solutions's careers page and normalized into a canonical job model.