Twin Health

Twin Health

Member Services Lead

Remote, USA

No sponsorship$72k-$85kDetected 7 days ago
ComplianceSalesforceCRMCustomer SupportZendeskHIPAAPatient CareLeadershipCommunicationMentoring

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 4 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.
  • Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.
  • Working here Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members.

Responsibilities

  • Lead, coach, and develop a team of Member Service Representatives, owning their day to day performance, productivity, and growth.
  • Recognize those going above & beyond and lead your team by example.
  • Participate in calibration sessions with peer Leads, vendor partners, and Member Services leadership to ensure scoring stays consistent across every team and channel.
  • Maintain compliance with HIPAA and all regulatory and documentation standards across the team.
  • Flag process, tooling, and SOP gaps with a proposed fix, and partner across Enrollment, Member Support, Product, and Clinical to close them.
  • 2 or more years leading a frontline team in a contact center, member services, or customer support environment, with direct responsibility for coaching and performance management.

Requirements

  • Comfort making decisions from data.
  • You can pull a report, spot the trend, and act on that observation.
  • Experience with Salesforce, Zendesk, and Talkdesk, or comparable CRM, ticketing, and telephony platforms.
  • Strong written and verbal communication, including the ability to give direct feedback with warmth and to write clearly for cross-functional and senior audiences.
  • 2 or more years leading a frontline team in a contact center, member services, or customer support environment, with direct responsibility for coaching and performance management. Healthcare experience is strongly preferred.
  • Hands-on experience running 1:1s, call audits, QA, and calibrations, with a clear point of view on what a great member call sounds like.
  • Comfort making decisions from data. You can pull a report, spot the trend, and act on that observation.
  • Sound judgment under pressure and comfort in a fast-moving environment where priorities shift based on member needs.
  • Genuine empathy for members navigating health challenges or new technology, and the instinct to treat every member the way you would want your own family treated.
  • A quiet, professional remote workspace with access to high speed internet and reliable phone service.
  • Passion for Twin's purpose to transform lives by empowering people to reverse, prevent and improve chronic metabolic diseases.
  • This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice to have

  • Bilingual (Spanish speaking) strongly preferred.

Compensation

  • A competitive compensation package in line with leading technology companies

Benefits

  • Manage the floor in real time, monitoring queue health, wait times, and availability, and redeploying the team across calls, Zendesk tickets, and work-queue tasks as demand shifts through the day.
  • Ensure coverage across Contact Center operating hours, including support during weekend rotation and plan time off as needed.
  • Additional duties as assigned to support the team's mission of ensuring member health, satisfaction, and retention.
  • Healthcare experience is strongly preferred.
  • Opportunity for equity participation
  • Unlimited vacation with manager approval
  • 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
  • 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
  • 401k retirement savings plan

Company info

  • At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care.
  • We start by building a dynamic model of each person's metabolism - drawing on thousands of data points from CGMs, smartwatches, and meal logs - that maps their personal path to better health.
  • Working here
  • to improve the metabolic health and happiness of our members.
  • We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.
  • Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights' Digital Health 150, and named one of Newsweek's Top Most Loved Workplace®.
  • With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally.
  • Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.
  • Join us as we reinvent the standard of care in metabolic health.
  • Twin's Contact Center is the front door for our members and our Member Services Lead ensures our team delivers an exceptional experience on every interaction.
  • You will lead a team of Member Service Representatives who support members wherever they are in their journey, from a first eligibility question through enrollment, device setup, and everything in between, with the goal of resolving each need in a single interaction.
  • This is a people leadership role focused on coaching, supporting, and developing your team.

Visa & Work Authorization

  • This remote opportunity based out of the U.S. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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This listing is sourced directly from Twin Health's careers page and normalized into a canonical job model.