Applebank

Supervisory Teller- Co-op City

Bronx, NY · Intern · Internship

No sponsorshipDetected 27 days ago

Customer SupportCommunicationMentoring

About the role

The incumbent delegates and monitors work assignments, trains new hires, provides guidance and coaching to staff and assists in the daily workflow.
The Supervisory Teller resolves customer service issues, offers advice to clients regarding Apple Bank products and services, and refers them to the appropriate branch colleague to provide suitable financial solutions.

Supervise the day-to-day operations of the Teller line by delegating and monitoring work assignments; provide necessary resources that allow Tellers to develop the knowledge and skills necessary to be successful in their positions.
Maintain responsibility for cash drawer and follow proper balancing procedures; assist with daily proof.
Conduct monthly audits of the cash available to Tellers and maintain branch logs.

Act as a key security agent within branch and must be knowledgeable of Bank's hold-up procedures.

High school diploma or GED required.
2+ years of experience required in Teller position; previous supervisory experience helpful.
Display a thorough knowledge of all banking floor products/services.
Display courteous and friendly behavior.
Basic math skills and computer skills required.
Detail oriented and ability to multitask effectively.
Display sound judgment and discretion when utilizing confidential information.
Must be able to work weekends/extended hours and at neighboring branch locations when necessary.
Mandatory training may require occasional travel.
Ability to stand for extended periods of time.

Process transactions that range from routine to advanced, including check cashing, large withdrawals, deposits, and loan payments, in accordance with Bank policies and procedures; interact with customers in a courteous and professional manner.
Identify sales opportunities, promote Bank products/services by directing customers to the appropriate colleague within the branch, meeting assigned referral goals.

This listing is sourced directly from Applebank's careers page and normalized into a canonical job model.