Broccoli AI
Head of AI Success
San Francisco · Exec
Sponsorship not specifiedDetected 90 days ago
Agentic AIProduct ManagementCustomer Success
About the role
- We work with plumbing, HVAC, and electrical contractors - the people who keep homes running - and we replace fragmented tools and manual workflows with AI agents that actually do the work.
- We started by going door-to-door, meeting 100+ contractors, and understanding how these businesses actually run.
- Your goals are to maximize customer happiness, product usage, and NDR.
Responsibilities
- Create systems for:
- Automate support and success workflows using AI
- Hire and lead teams across Success, Deployment, and Support
- Faster deployments, lower support load
- You design scalable systems, not manual processes
- You see CS as a revenue function, not support
- You want to create the playbook, not inherit one
- Experience developing new AI solutions in fast-moving, ambiguous environments
Nice to have
- Knowledge of Customer Success processes, systems, and best practices
- Experience at a high-growth startup environment
- Background in computer science or AI product management
- Hundreds of contractors use Broccoli to run their front office
- We've grown from $0 → millions in ARR in under a year
- Raised $25M+ from Khosla Ventures and YC
Skills
- You turn messy data into clear actions
- You instinctively automate workflows using tools like Claude
- You think leverage first, headcount last
- You're comfortable owning expansion and NDR
- You've scaled or want to scale messy systems into machines
- 8+ years of strategy, product, or operations experience (e.g., product manager, engagement manager, consultant, founder, etc.)
- Strong interpersonal and relationship-building skills
Benefits
- Health scoring
Company info
- Build the AI-powered success engine that scales from 500 → 5,000+ customers
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This listing is sourced directly from Broccoli AI's careers page and normalized into a canonical job model.