Rebar
Senior Client Success Manager
New York City · Senior · Full-time
Sponsorship not specifiedDetected 56 days ago
Account ManagementCustomer SuccessLeadershipCommunicationMentoringPublic Speaking
About the role
- We're hiring a Senior Client Success Manager to help scale Rebar's Client Success function during a critical phase of company growth.
- This role combines strategic account management with operational ownership.
Responsibilities
- Own executive relationships across Rebar's largest enterprise and strategic accounts
- Lead executive business reviews, strategic planning sessions, rollout planning, and escalations
- Partner closely with Sales on renewals, upsells, account growth, and expansion strategy
- Develop deep expertise in customer workflows and operational challenges across the HVAC and construction ecosystem
- Collaborate with Founders, Sales, Implementation, and Engineering to surface insights, advocate for customer needs, and influence product direction
- Drive proactive client engagement to improve user experience, support adoption, and strengthen renewals and expansion opportunities
- Manage client expectations and escalations with urgency, professionalism, and strategic judgment
- Help build and scale repeatable client success processes and playbooks
Requirements
- 7+ years of experience managing strategic client relationships in B2B SaaS environments, with a track record of operating effectively in high-pressure, high-visibility situations
- Experience scaling Client Success at an early-stage or high-growth startup
- Familiarity with implementation workflows and operational SaaS deployments
- Experience working with AI-enabled or workflow automation products
Skills
- This is your chance to get in early.
- Our first product is live and scaling fast.
Compensation
- Salary + bonus (depending on experience)
Benefits
- Salary + bonus (depending on experience)
- Medical, dental, and vision coverage
- Building customer health dashboards and operational reporting
- Equity: Meaningful grant, commensurate with experience
- Perks: Free lunches and dinners
Company info
- Leading executive business reviews with enterprise customers
This listing is sourced directly from Rebar's careers page and normalized into a canonical job model.