Ricoh Careers
Field Service Technician
Austin, TX, United States
Sponsorship not specifiedDetected 14 days ago
ProcurementCustomer Support
About the role
- Capable of device set-up and installation, preventative maintenance and routine service of assigned RICOH and 3rd party manufacturer devices.
- may include the procurement of printer hardware and the management of an on-site parts/consumables inventory.
Responsibilities
- Field Representative II, First Responder Print POSITION PROFILE Responsible for the daily support, service, repair, and availability of RICOH managed devices within a specified geographic area.
- Responds to customer requests, service requests and device alerts, technical support, and training with a focus toward customer service.
- Job Duties and Responsibilities �· Works to ensure that the (SLAs) service level agreements between customer and RICOH are achieved. �· Responds to customer support requests and ensures they are reso...
Company info
- Serviceable device types include printers and multi-functional devices as well as other assets supports as part of RICOH's Service Advantage program (thermal print, lockers, robots, etc.).
Apply directly at Ricoh Careers →Create a free account for alerts like thisView Ricoh Careers immigration profile
This listing is sourced directly from Ricoh Careers's careers page and normalized into a canonical job model.