O.C. Tanner

Client Success Specialist (Bilingual)

CAN - Ontario-Burlington

Sponsorship not specified$65k-$78kDetected 9 days ago

CSSAccessibilityCRMSalesAccountingHRResearchLeadershipCommunicationProblem SolvingCritical ThinkingMicrosoft Office

About the role

O.C. Tanner is the global leader in software and services that improve workplace culture through meaningful employee experiences.
Join us as we help people all over the world thrive at work.
That's why we're the global leader in employee recognition and workplace culture solutions.

Act as the main point-of-contact for after-sale support of assigned clients, with responsibility for pro-actively providing guidance to clients and training them on new products, enhancements, and changes
Troubleshoot and resolve routine technology or program issues; collaborate with internal teams to resolve more complex issues
Build and maintain strong, long-lasting client relationships
Manage customer activity with CRM tools for maximum efficiency and visibility with carefully executed follow-up to close open issues
Manage various projects, timelines, and issues at one time

Ability to multitask, prioritize, and process work quickly, efficiently, and accurately while under pressure
Ability to prioritize among competing tasks
Ability to analyze data to compile a story
Ability to work well in both a team atmosphere and independently
Ability to question current processes and identify new, more efficient solutions
Above-average computer skills, including proficiency in the Microsoft Office suite and web-based applications.
Demonstrated ability to learn various computer systems quickly
The successful candidate must be a strategic thinker and self-starter with high initiative and drive.
A demonstrated ability to multi-task and prioritize workloads from multiple, and sometimes competing demands, is a must-have.

Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.

The base salary range for this position is $65,000 - $78,000.
Our salary ranges are determined by job and level.
Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience and/or work location.

If you require accommodation for disability during any stage of the recruitment process, please notify Human Resources at 289-293-1222

At O.C. Tanner, we are committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported.

This listing is sourced directly from O.C. Tanner's careers page and normalized into a canonical job model.