PERSUIT
Customer Success Manager, North America
United States · Mid
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About the role
- Identify risks and growth opportunities early, collaborating with the right internal experts to take action.
- This is a fully remote position open to candidates based in the United States.
- Confident engaging with senior stakeholders and comfortable leading high-stakes conversations.
Responsibilities
- Own a portfolio of enterprise clients across the full customer lifecycle, including onboarding, adoption, expansion, and renewal.
- Build data-driven success plans and advise clients on outside counsel management best practices, including competitive sourcing, alternative fee arrangements, and spend governance.
- Turn usage and savings data into a clear value story that drives renewal and expansion.
- Build executive sponsorship and develop strong, multi-threaded relationships across every account.
- Drive adoption through training, change management, and scalable self-service programs.
- Feel free to use tools like ChatGPT during your prep, but we ask that your interview responses and work samples reflect your own thinking.
- About PERSUIT PERSUIT is a leading legal technology company transforming how in-house legal teams engage outside counsel and manage legal spend.
- As a Customer Success Manager at PERSUIT, you'll partner with in-house legal teams to transform how they select and manage outside counsel and control legal spend, from intake to invoice.
- You'll own a portfolio of North American enterprise clients and act as a strategic advisor to General Counsel and Legal Operations leaders.
- Your goal is to deliver measurable value, build lasting client relationships, and make renewal a no-brainer.
Requirements
- Bring 2-4+ years of experience in SaaS Customer Success, Account Management, consulting, or legal operations, with a track record of managing client relationships or portfolios.
Nice to have
- Experience in legal operations, legal technology, fintech, or professional services.
- Familiarity with legal pricing, law firm sourcing, or corporate legal departments.
- While we welcome applicants nationwide, candidates located in the Eastern, Central, or Mountain time zones are preferred.
Compensation
- The base salary for this position is $120,000 plus variable compensation.
Benefits
- We're a collaborative, fast-growing team passionate about challenging the status quo and driving meaningful change across the legal industry.
Visa & Work Authorization
- Applicants must have current, valid authorization to work in the U.S. PERSUIT is unable to provide visa sponsorship for this position.
This listing is sourced directly from PERSUIT's careers page and normalized into a canonical job model.