Casap
Head of Implementations
San Francisco (HQ)
Sponsorship not specifiedDetected 191 days ago
Project ManagementCustomer SuccessLeadershipCommunicationMentoring
About the role
- ABOUT CASAP Casap https://www.casaphq.com/ is a Series A startup that has raised over $30M from Emergence, Lightspeed, and Primary Ventures.
Responsibilities
- Build and lead the team: Scale the implementations organization (5-10+ Implementation Managers) by hiring exceptional technical project managers and future implementation leaders
- Create customer-centric culture: Build a culture of ownership, accountability, technical excellence, and deep customer empathy within the implementations team
- Drive consistent delivery: Establish implementation frameworks, success metrics, and playbooks that enable predictable time-to-value across all customer segments
- Mentor and coach: Support Implementation Managers through coaching, feedback, and professional development to elevate technical and project management capabilities
- Partner cross-functionally: Work closely with Sales, Product, Engineering, and Customer Success to deliver comprehensive solutions and drive operational excellence across the customer lifecycle
- Support Implementation Managers through coaching, feedback, and professional development to elevate technical and project management capabilities
- Work closely with Sales, Product, Engineering, and Customer Success to deliver comprehensive solutions and drive operational excellence across the customer lifecycle
- Rare opportunity to own and scale implementations from day one as we expand from top fintech brands to traditional banks
- Seat at the table - you'll be a true strategic partner to the CEO, founders, and go-to-market leadership
Requirements
- 8+ years in technical implementations, solutions engineering, or professional services, with 3+ years in a leadership role
- 5+ years managing complex enterprise implementations involving APIs, data integrations, and financial systems
- Proven track record of building and scaling technical implementation teams at B2B SaaS companies, preferably in fintech or financial services
- Led multiple end-to-end implementations of banking software or fintech platforms for Tier 1 financial institutions
- Expert understanding of financial services technology, banking operations, API integrations, and enterprise security requirements
- Strong experience mentoring implementation leaders and building high-performing customer-facing teams
- Excellent communication skills with ability to influence technical decisions and build executive relationships with C-level banking stakeholders
Skills
- Establish implementation frameworks, success metrics, and playbooks that enable predictable time-to-value across all customer segments
Company info
- Scale the implementations organization (5-10+ Implementation Managers) by hiring exceptional technical project managers and future implementation leaders
- Build a culture of ownership, accountability, technical excellence, and deep customer empathy within the implementations team
- Own implementation strategy: Design end-to-end implementation methodologies, establish scalable processes, and ensure customers go live quickly without compromising quality or security
- Based in San Francisco, the company was founded by product leaders from Robinhood and Chime.
- We are on a mission to change the way banks operate by automating disputes and fighting friendly fraud.
- Casap is looking for a Head of Implementations excited to drive seamless onboarding and integration experiences for financial institutions as we scale our platform at the forefront of automation and Artificial Intelligence.
- Design end-to-end implementation methodologies, establish scalable processes, and ensure customers go live quickly without compromising quality or security
This listing is sourced directly from Casap's careers page and normalized into a canonical job model.