Merge
Technical Support Engineer
Berlin, DE
Sponsorship not specifiedDetected 110 days ago
LLMsAgentic AICustomer SupportCommunicationProblem Solving
About the role
- Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies.
- Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources-allowing them to focus on their core product.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.
Responsibilities
- Collaborate with other teams, including engineering and platform, to identify and resolve customer issues
- Create and maintain help center guides and documentation
- Create the foundation for a successful and rapidly growing support engineering team!
- 2+ years in support engineering, solutions engineering, sales engineering, or software engineering
Requirements
- The ideal candidate will have a strong technical background with experience with APIs, excellent problem-solving skills, and excellent communication and customer service skills.
Nice to have
- Strong verbal and written communication skills
- Strong problem-solving skills
- Strong work ethic, goal-oriented, and great attention to detail
- Prior startup experience is a plus
Benefits
- 25 days PTO + 10 public holidays
- 100% covered health, vision, and dental insurance
- $200 one-time home office stipend
Company info
- Provide technical support to customers via online chat, email and Slack
- Troubleshoot technical issues and provide solutions to customers in a timely manner
- Assist with the integration of Merge into our customers' product
Equal opportunity
- Merge is an equal opportunity employer, and we value diversity at our company.
This listing is sourced directly from Merge's careers page and normalized into a canonical job model.