Oulahealth

Regional Clinic Operations Manager

Brooklyn, New York, United States

Sponsorship not specified$120k-$130kDetected 12 days ago

Operations ManagementInventory ManagementPerformance ManagementPatient CareResearchLeadershipCommunicationPublic Speaking

About the role

We are looking for a Regional Operations Manager to join our tech-enabled collaborative maternity practice.
We're searching for an individual who is thoughtful and passionate about delivering patient-centric care and is excited to join a dynamic and innovative team.
In addition to helping shape Oula's overall patient experience, you will also be responsible for creating a stellar patient care experience that is consistent across multiple clinics and markets in the TriState Area.

You will be a manager of managers, responsible for onboarding, training, managing and developing clinic managers.
Ensure your leaders are developing their teams, implementing development plans, holding robust 1:1s and developing a strong bench
Drive success of your markets by ensuring you achieve goal on several key success metrics centered around team engagement, patient experience, access and capacity and financial sustainability
Drive labor efficiency by working closely with clinical leadership to create work schedules, clinic monthly schedules, and clinician on call schedule
Drive adoption and execution of Oula's operating model across markets, ensuring effective meeting structures, management routines, performance reviews, communication cadences, and operational processes are consistently implemented.
Be a thought partner to the VP of market operations and central teams in creating and optimizing organizational processes and workflows
We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences.
Manage appropriate third party vendor relationships such as with labs, clinical suppliers, Rx and vaccine suppliers etc.

5+ years of operations experience
5+ years in a management role hiring, onboarding, managing, and motivating team members
Experience getting into the weeds of different processes
Intermediate computer skills - the ability to advocate for your business's needs and share ideas across the company through thoughtful spreadsheets and presentations
A passion for metrics: track record for defining KPIs, setting goals, and beating them
We want you to know: You can be a great candidate even if you don't fit everything we've described above.
You can also have important skills we haven't thought of.
If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter- this is where you can really state your case for *why you*).
Prior experience managing a healthcare facility (multi-site management preferred)

Responsibility for driving vision and purpose across our organization and will ensure the commitment to our mission, values and DEI is lived in all markets under your purview

A doer. You can turn feedback into meaningful experiments to run with the team. You're also willing to roll up your sleeves and answer phones when the team needs you.
Empathetic and emotionally in-tune with patient and team member needs.
Metrics-driven. You care about seeing results.
Excited about the opportunity and chaos of an early-stage company.

We're taking steps to meet that commitment.
We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits.
Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process.

This listing is sourced directly from Oulahealth's careers page and normalized into a canonical job model.