Proactive Technology Management
IT Dispatcher/Service Coordinator
Ferndale, Michigan, United States · Full-time
Sponsorship not specified$120k-$150kDetected 42 days ago
Customer SupportCommunicationOrganizational Skills
About the role
- Proactive Technology Management is looking for an experienced Dispatcher/Service Coordinator to join our team.
- Our team answering the phones is our front-line defense and first impression with our clients.
Responsibilities
- This team sets the tone for the clients IT support experience.
Requirements
- Customer Service experience Proficient typing skills Friendly and positive attitude Self-motivated Strong multi-tasking and organizational skills Ability to work in a fast-paced environment
- The ideal candidate would be responsible for managing incoming service requests via email and phone.
Nice to have
- Bachelor's degree Call center experience
Skills
- This is a fast-paced position requiring experience, efficiency, and a lot of organizational skills.
Compensation
- $120k-$150k
Benefits
- Full Medical Benefits 2 Weeks Paid Vacation Quarterly Bonus and Reviews Full Time Dental & vision insurance 401(k) matching
Company info
- While this is a fully remote position, we are looking for someone local in the Detroit Metro area.
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