Zūm
Location Manager
Yonkers, NY
Sponsorship not specified$140k-$150kDetected 103 days ago
LogisticsHRPerformance ManagementCustomer SupportLeadershipCommunicationMentoringPublic Speaking
About the role
- This role encompasses the complete operational lifecycle-from bid development and startup to daily management and continuous improvement.
- You're a decisive leader who thrives in dynamic, fast-paced environments where every day brings new challenges.
- You balance operational urgency with safety discipline, never compromising on what matters most.
Responsibilities
- Develop and maintain customer and stakeholder relationships, consistently exceeding expectations through proactive communication and service delivery
- Manage assigned contract operations, ensuring consistency and excellence
- Maintain P&L accountability in alignment with company financial guidelines
- Collaborate with Human Resources, Recruiting, and Safety teams to strategize and execute hiring plans that support operational needs
- Develop and coach Zum employees to become our next generation of leaders through mentoring and growth opportunities
Requirements
- 5+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
- Experience with scheduling, staffing, planning, and operational execution
- Experience managing salaried leaders and/or coordinating across multiple departments
- Comprehensive understanding of and demonstrated experience with safety practices, protocols, processes, compliance requirements, and regulatory standards
- Review all incident reports, ensure proper accident/incident reporting procedures, and submit documentation as required
Nice to have
- Experience managing in a unionized (CBA) environment
- Demonstrated experience successfully managing through periods of rapid organizational growth or major management/structural changes
- Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides)
Compensation
- Partner with Safety Manager to coordinate accident investigations and workers' compensation cases, working with insurance adjusters and claims administrators to ensure accountability and timely resolution
Company info
- Zūm is revolutionizing mass mobility with its Connected Mobility Experience ( Zūm CMX ™) system that connects and coordinates people, vehicles, and operations in real time.
- In the $50 billion student mobility market - the largest segment of the mass mobility industry - Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.
- Today, more than 4,500 schools rely on Zūm CMX.
- Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company's World's Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times' Fastest Growing Companies lists.
- Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.
- You're a natural relationship builder who earns trust with customers, employees, and stakeholders through consistent follow-through.
This listing is sourced directly from Zūm's careers page and normalized into a canonical job model.