Zoom
Head of Sales Operations
San Jose (CA)
Sponsorship not specifiedDetected 14 days ago
CRMSalesForecastingCustomer SuccessLeadershipCollaboration
About the role
- Our team powers the planning, analytics, and systems behind Zoom's revenue engine.
- We make growth predictable and scalable.
Responsibilities
- Owning the forecasting operating model and pipeline analytics infrastructure, building disciplined processes that give leadership clear visibility into performance, risk, and opportunity.
- Build and manage forecasting models, pipeline analytics, deal inspection processes, and executive-level revenue visibility.
- Design and improve sales processes, CRM governance, operating rhythms, and rules of engagement across a complex revenue organization.
- Develop and operationalize sales compensation plans, incentive structures, commission rules, and performance tracking aligned to company strategy.
- You will design the strategy and systems powering Zoom's go-to-market execution.
- You will partner cross-functionally to build a data-driven operating model.
- support work-life balance
Requirements
- What you can expect
Compensation
- Leading end-to-end revenue planning - including annual planning, segmentation, territory design, capacity modeling, quota setting, and investment allocation - to translate company strategy into an executable go-to-market plan.
Benefits
- Apply deep expertise in revenue planning, coverage models, territory design, capacity planning, and quota setting to build scalable go-to-market frameworks.
- Lead or partner closely with Customer Success Operations on renewals, adoption, churn analysis, account health, and risk scoring.
- In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
- Driving Customer Success Operations including renewal models, churn analysis, account health scoring, adoption metrics, and expansion analytics to connect new business, retention, and customer value realization.
Company info
- Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
- We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
- Our Commitment
- At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know-we're here to support you at every step.
- If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon.
- This form is solely for applicants who require an accommodation due to a qualifying medical disability.
- Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
- Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings.
- Please refer to our candidate privacy statement for more information of how we use your data.
- Zoomies help people stay connected so they can get more done together.
- We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
- We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind.
- Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
- At Zoom, we believe great work happens when people feel supported and empowered.
This listing is sourced directly from Zoom's careers page and normalized into a canonical job model.