Ncamerica

Senior Community Manager

Irvine, California · Senior · Full-time

Sponsorship not specified$100k-$120kDetected 11 days ago

LeadershipCommunicationCollaborationMentoring

About the role

We are seeking a Senior Community Manager to serve as the primary voice and champion of our players for an upcoming FPS open-world shooter MMO.
You will act as the critical bridge between our Western community and the development team in Korea, ensuring that player sentiment, feedback, and culture are represented at the highest levels.
As the voice of our players, you will also work closely with cross-functional teams to surface trends and discuss opportunities for improvement.

Lead community strategy across Discord, Reddit, and social media channels, setting the tone and standards for the entire CM team.
Act as the de facto lead CM, mentoring and guiding fellow Community Managers while remaining a hands-on contributor yourself.
Develop and execute community programs, events, and initiatives that drive engagement, retention, and growth.
Manage and moderate our Discord server and Reddit community, fostering a welcoming and active player environment.
Support the social media team with community-driven content, amplification, and player spotlights.
Build authentic relationships with players, community leaders, content creators, and influencers.
Collaborate with marketing and creative teams on community-facing content that feels authentic to players.
Create written content including patch notes summaries, community updates, FAQs, and forum posts.
Collaborate closely with Korean counterparts to coordinate community initiatives, localize messaging, and bridge cultural gaps.

7+ years of professional Community Management experience, with a significant portion in live-service games.
Proven ability to synthesize community feedback and communicate it meaningfully to development or product teams.
Comfortable on-camera having experience with live streaming, video appearances, or public-facing community content.
Strong written and verbal communication skills, with the ability to adapt tone for both players and internal stakeholders.
Experience collaborating with international or cross-cultural teams, preferably in a publisher/developer relationship.
Some flexibility may be required to accommodate collaboration with our development team in Seoul, South Korea (KST timezone).
Must be comfortable engaging players in front of an audience.
Required
Demonstrated experience owning and growing Discord servers and Reddit communities at scale.
A genuine passion for FPS games, whether through professional experience or as an active player.

Experience working with Korean or Eastern game developers or publishers.
Background in MMOs, open-world games, or games with large, organized player communities.
Familiarity with community analytics tools and sentiment tracking.
You treat your community like a craft, you think strategically, but you also genuinely enjoy being in the trenches with players.
You're enthusiastic on camera.
Whether it's a 500-person stream or a quick team video, you're engaging, authentic, and represent the brand well.
You can distill thousands of forum posts and Discord messages into a clear, prioritized summary a developer team can act on.
You have thick skin and good judgment, you know when to engage, when to de-escalate, and when to escalate internally.

Own community health metrics and report regularly on trends, sentiment, and opportunities to leadership.

This listing is sourced directly from Ncamerica's careers page and normalized into a canonical job model.