Ubc

Front Desk Service Representative

UBC Vancouver Campus - Vancouver, BC, Canada

Sponsorship not specifiedDetected 6 hours ago

ExcelCustomer SupportResearchCommunicationMicrosoft Office

About the role

The University s residence front desks provide twenty-four (24) hour service throughout the year.
FDSRs act as a primary liaison in residence emergencies.
They enhance safety and security by regulating key access and monitoring the residence buildings and.

The Front Desk Service Representative position provides customer service and administrative support for the University s residences front desks.
Maintains and updates the Student Housing database by entering, editing and tracking data.
Sorts and delivers mail, which includes parcels, and distributes materials into mailboxes, and in
Monitors residence property and grounds alone including inspecting the building and grounds for hazards; watching for unusual problems that may endanger residents or property and reporting security
As directed by supervisor and or manager, perform

orders for lock changes as required.
Assists in the orientation of new Front Desk Service Representatives as required by familiarizing them with the particular work area and

Excellent oral and written communication, interpersonal and organizational skills.
Excellent telephone manner required.
Ability to work independently and within a team environment.

Excellent oral and written communication, interpersonal and organizational skills. Excellent telephone manner required.
Ability to provide excellent customer service including being calm, courteous and patient.
Proficient in Word, Excel, and Outlook and ability to learn proprietary departmental software.
Ability to be responsive to urgent issues and complex situations.
Ability to demonstrate excellent assessment skills, flexibility, and organizational skills.
Ability to operate a normal range of office equipment.
Ability to prioritize work and meet deadlines.
Ability to problem solve and to exercise resourcefulness and initiative.
Ability to be responsive to urgent issues and situations.
Ability to keep sensitive matters confidential.
Ability to exercise sound judgment, tact and discretion.
Ability to lift and transport parcels, varying in weight, up to thirty (30) pounds.

Acts as the primary liaison in residence emergencies (medical, mental health, fire, theft, facilities, behavioural incidents, intruders, etc.).

This listing is sourced directly from Ubc's careers page and normalized into a canonical job model.