ServiceNow

ServiceNow

Sr. Staff Product Designer, Mobile Experience Strategy & Systems

Santa Clara, CALIFORNIA, United States · Staff+

Sponsorship not specifiedDetected 2 days ago
iOSAndroidDesign SystemsAccessibilityProduct StrategyResearchLeadershipCollaboration

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Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

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Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 229 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 90%

Of 127 labor certifications old enough to have been used, 13 expired without the employer filing the next step. Median time from filing to decision: 473 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

108 transfer filings in the last year, covering 258 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

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About the role

  • It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis.
  • Today, ServiceNow is the AI control tower for business reinvention.
  • This role will establish the strategy, principles, shared patterns, and quality standards that connect ServiceNow's Adaptive experiences with its native iOS and Android experiences.

Responsibilities

  • Translate company, platform, and design-system priorities into a focused mobile experience roadmap.
  • Identify the highest-value opportunities for mobile to simplify work, support work in context, and extend ServiceNow beyond the desktop.
  • Represent mobile experience strategy in senior design, product, engineering, and platform forums.
  • Create a coherent system of mobile patterns
  • Partner with design-system designers and engineers to translate validated patterns into reusable guidance, assets, and system capabilities.
  • Maintain a coherent pattern ecosystem while allowing intentional variation where customer needs or platform conventions require it.
  • Create reference experiences, prototypes, and exemplars that demonstrate the intended experience and quality bar.
  • Provide strategic design direction and hands-on critique for high-impact mobile initiatives across Platform and the business units.
  • Lead cross-product reviews to identify fragmentation, redundant solutions, system gaps, and opportunities for reuse.
  • Ensure shared experiences are designed for real mobile contexts rather than reduced or rearranged versions of desktop workflows.

Requirements

  • 10+ years of experience in product design, mobile experience design, design systems, interaction design, or a related discipline.
  • Deep expertise designing both native iOS and Android experiences a

Skills

  • The framework for choosing and coordinating Adaptive and native approaches.
  • Shared mobile experience patterns, standards, and quality criteria.
  • Reference experiences and prototypes that demonstrate intended behavior.
  • Cross-product mobile audits, strategic reviews, and recommendations.
  • Identification and prioritization of systemic mobile experience gaps.
  • Product-specific mobile strategy within the shared enterprise direction.
  • Customer and business outcomes for their product areas.
  • Product requirements, sequencing, resourcing, and roadmap commitments.
  • Creating coherent experiences across Adaptive, native, and desktop surfaces.
  • Translating recurring product needs into reusable patterns and platform capabilities.
  • Ensuring high-priority mobile experiences meet the shared quality bar.
  • Improving reuse, adoption, and consistency without suppressing necessary product innovation.

Benefits

  • Establish a unified vision and multi-year strategy for mobile experiences across Adaptive and native platforms.

Company info

  • We are looking for a Senior Staff Product Designer to define and advance a coherent, best-in-class mobile experience across ServiceNow.
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This listing is sourced directly from ServiceNow's careers page and normalized into a canonical job model.