Nestocloud

Nestocloud

Service Delivery Manager

Canada

Sponsorship not specifiedDetected 22 days ago
DatadogSite Reliability EngineeringA/B TestingJiraConfluenceAccount ManagementLeadershipCommunicationCollaborationPublic SpeakingAdaptabilityOrganizational Skills

About the role

  • Why Join Us nesto is a place for builders, problem-solvers, and curious minds - people who move fast, embrace innovation, and believe we're stronger together.
  • An entrepreneurial culture built on trust, speed, uncomfortable ambition, being stronger together, and a relentless obsession with our clients.
  • Due to the nature of the role, this team participates in an on-call rotation.

Responsibilities

  • Participate in an on-call rotation to keep the service reliable What Success Looks Like By our launch milestone: The incident management, change management, and SLA reporting frameworks are built, documented, and validated with our launch partner.
  • You're presenting monthly SLA reports to enterprise partners with confidence.

Requirements

  • Familiarity with our stack: Datadog, Atlassian suite, incident.io Background in SRE, sysadmin, technical account management, or business analysis.

Nice to have

  • We're running the operation you built, refining it with real incident and change data.
  • Problem management practices are emerging from patterns.

Skills

  • What started as a digital mortgage broker has quickly evolved into Canada's leading direct-to-consumer (D2C) online lending platform.
  • This is a remote position, with the option to work from any of our offices across the country.
  • Our current tech stack includes Datadog, Atlassian (Jira/Confluence), incident.io, and GCP.
  • Participate in an on-call rotation to keep the service reliable

Benefits

  • Comprehensive Health Coverage: Top-tier extended health, dental, and vision coverage, featuring 100% drug coverage.
  • Health & Wellness Spending Account: A $1,500 combined annual flex fund for things like gym memberships or extra medical needs.
  • Generous Paid Time Off: 4 weeks of vacation plus 8 personal floater days.
  • Retirement Savings: Access to a group RRSP/DPSP plan featuring competitive company-matching contributions.
  • Telemedicine Services: Access via Dialogue and coverage for licensed practitioner services.
  • Family Support: Robust Maternity and Parental Leave Top-Up programs.
  • We are committed to fostering a culture of diversity, equity, inclusion, and belonging, and we strongly encourage women, people of color, LGBTQIA+ individuals, and individuals with disabilities to apply.

Company info

  • Founded in Montreal in 2018, nesto is a leading Canadian fintech company on a mission to offer a positive, empowering, and transparent property financing experience.
  • Through Nesto Cloud, our B2B, cloud-native, end-to-end mortgage technology platform, we empower financial institutions, credit unions, and commercial real estate lenders with intelligent automation, real-time compliance, and seamless integrations across the full lending lifecycle.
  • Together, nesto and CMLS Financial form the Nesto Group, Canada's leading provider of mortgage technology and financing solutions, managing over $73 billion CAD in residential and commercial mortgages with 1,300+ team members across 12 offices nationwide.
  • This is the place for you if you trust your skills and want to build technology that reshapes an entire industry.
  • You can expect to be surrounded by a talented team building lending technology on a modern tech stack and a development framework designed to unlock your full potential and accelerate your career.
  • Our Track Record Hypergrowth: Deloitte Fast 50 - 3 years in a row Tech community credibility: TechTO Canadian Rocketship 2025 Industry leadership: CLA Lending Company of the Year - 4 consecutive years Talent magnet: CMP Top Mortgage Employer 2025 Work Location This role is open to candidates anywhere in Canada, with a preference for those in the EST time zone.
  • Why We Are Hiring We're building a new service delivery team to support major B2B partnerships - this is a ground-floor opportunity to join a team of 3, building the function from scratch, reporting to the Director of Service Delivery.
  • Over the next several months, the team will design and build the framework, tooling, and processes that our service runs on - everything from incident and change management to SLA reporting - before we go live.
  • This is a build-then-operate role.

Equal opportunity

  • At nesto, we believe that creativity and collaboration are the result of a diverse team.
  • We are committed to creating a workplace that is inclusive and welcoming to all. #LI-DNI
  • Diversity and Inclusion At nesto, we believe that creativity and collaboration are the result of a diverse team.
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This listing is sourced directly from Nestocloud's careers page and normalized into a canonical job model.