Aleracare

Aleracare

PAR Supervisor

Sandy, UT

Sponsorship not specifiedDetected 22 days ago
ComplianceOutbound SalesExcelVoIPAR/VRHIPAAICD-10LeadershipCommunicationMentoring

About the role

  • The PAR Supervisor leads the patient-facing arm of the revenue cycle for our multi-state ambulatory infusion center (AIC) operation.
  • This role owns inbound patient call triage, outbound self-pay and pre-bad-debt collection outreach, phone-based patient payment intake, payment plan, and live escalation/floor support for the PAR team, while ensuring strict compliance with HIPAA, TCPA, FDCPA, and PCI-DSS standards in every interaction.
  • Serve as live escalation and triage support: take warm-transferred calls when patients ask for a supervisor or when complexity, complaint risk, or financial sensitivity warrants supervisor handling; provide real-time floor support to coach reps, approve exception payment plans, and authorize courtesy adjustments within policy. • Own inbound call queue performance across all clinic sites; ensure calls, voicemails, and AdvancedMD portal messages are handled within service-level targets; adjust staffing in real time during peak windows (post-statement, end-of-deductible-year). • Direct the outbound self-pay collections program: pre-bad-debt outreach, payment reminder campaigns, balance-after-insurance follow-up, and high-balance personal outreach; manage the bad-debt referral pipeline to the third-party agency. • Supervise patient payment intake by phone (credit/debit, HSA/FSA, ACH/eCheck) under PCI-DSS controls; reconcile daily phone payments reports. • Own the payment plan program (terms, exceptions, default workflow) • Hire, train, schedule, coach, and performance-manage the PAR team; run a structured QA call-monitoring program; maintain a KPI scorecard covering service, productivity, financial recovery, quality, and compliance. • Ensure ongoing team compliance with HIPAA, TCPA, FDCPA, PCI-DSS, state consumer protection statutes (CO, UT, NV, FL, NM, WA), and No Surprises Act requirements.

Responsibilities

  • Own inbound call queue performance across all clinic sites; ensure calls, voicemails, and AdvancedMD portal messages are handled within service-level targets; adjust staffing in real time during peak windows (post-statement, end-of-deductible-year).
  • Position Summary The PAR Supervisor leads the patient-facing arm of the revenue cycle for our multi-state ambulatory infusion center (AIC) operation.

Requirements

  • Significant call-center, collections, or patient-facing experience required.
  • Working knowledge of HIPAA, TCPA, FDCPA, PCI-DSS, and No Surprises Act / Good Faith Estimate requirements as applied to patient communication, debt collection, and payment processing.

Nice to have

  • Multi-site, multi-state centralized business office experience.
  • Hands-on Waystar experience (patient statements, patient responsibility logic, remittance interpretation) and merger/TIN-consolidation experience (statement reissuance, integration of acquired patient AR populations).
  • Bilingual (English/Spanish) strongly preferred.
  • revenue-cycle certifications (CRCR, CHFP) also welcome.

Skills

  • Experience with comparable systems plus demonstrated rapid-learning ability will be considered.

Benefits

  • 401(k) Matching • Health, Vision, and Dental Insurance • Over 20 days of paid time off annually

Company info

  • People-obsessed
  • Relentlessly Improving
  • Innovators
Apply directly at Aleracare →Create a free account for alerts like thisView Aleracare immigration profile

This listing is sourced directly from Aleracare's careers page and normalized into a canonical job model.