TikTok

Account Manager - CPG Care - Global Business Solutions

Austin, Texas, United States of America

Sponsorship not specifiedDetected 14 hours ago

SalesCommunicationProblem Solving

About the role

TikTok is looking for a dynamic and strategic Account Manager to join our SMB Advertising Sales team.
You will have a blend of client-facing expertise, analytical capabilities, and a deep understanding of TikTok's product offerings.
Client Relationship Management - Act as the primary contact for a portfolio of SMB clients, ensuring 100% engagement quarterly.

Act as the primary contact for a portfolio of SMB clients, ensuring 100% engagement quarterly. Build long-term relationships by understanding client goals, challenges, and key stakeholders.
Educate clients on TikTok-specific trends and strategies to optimize platform usage.
Develop strategies to retain clients, reduce churn, and enhance platform dependency.
Collaborate across teams to exchange insights and drive product enhancements.
Forecast and size opportunities, developing strategies to meet goals. Conduct data-driven analysis to identify risks, trends, and growth opportunities.
Track KPIs and deliver actionable insights to optimize campaign performance.
Problem-Solving and Client Support
Collaborate with technical teams to troubleshoot and support client challenges.
Set and manage clear client expectations with actionable solutions.
Exceptional communication skills, with the ability to clearly articulate complex solutions and drive client engagement.

Experience in a digital advertising or ecommerce sales position
Strong understanding of sales processes, including upselling, cross-selling, and negotiations.
Familiarity with trends and brands within the advertising industry

Resourcefulness in addressing challenges and managing client expectations effectively.
Thrive in a fast-paced environment, switching from strategic to operational mindset
ability to prioritize and synthesize a high volume of information
Skilled in using internal tools to track progress, identify opportunities, and address concerns.
Familiarity with external tools for TAM analysis and industry trend monitoring.

This listing is sourced directly from TikTok's careers page and normalized into a canonical job model.