The GRAMMY Museum

Senior Manager, Operations

Los Angeles, CA · Senior

Sponsorship not specified$84k-$93kDetected 30 days ago

CybersecuritySOC OperationsProject ManagementExcelOperations ManagementLeadershipCommunicationProblem SolvingMicrosoft OfficeOSHA

About the role

You will be responsible for safeguarding the Museum's people, property, and reputation while supporting a world-class visitor experience.
Work may involve both office-based responsibilities and on-the-floor operational oversight.
Occasional lifting or coordination of physical setup for events or installations.

Oversee and manage the day-to-day operations of the Museum, ensuring smooth and efficient functioning across all public and non-public spaces.
Partner directly with the Senior Director, Guest Experience to align operational priorities with visitor experience standards and organizational goals.
Plan, maintain, and execute preventive and emergency maintenance programs for the Museum's structural, electrical, IT, and plumbing systems.
Manage vendor relationships, including contract negotiations, performance standards, scheduling, and issue resolution.
Support the planning and installation of exhibitions, installations, events, and public programs from an operational perspective.
Partner with department heads to ensure compliance with safety regulations and emergency preparedness protocols.
Track and manage operational budgets, vendor costs, and resource allocation.
Respond to and manage operational incidents or emergencies, coordinating cross-functional teams as needed.
Develop and maintain operational documentation, including SOPs, vendor agreements, and internal communications.
Lead cross-functional meetings to ensure alignment on priorities, timelines, and operational readiness.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required walk and stand for extended periods and move throughout various Museum spaces.
3 to 5+ years of experience leading and supervising teams, including security personnel, within a fast-paced, customer-facing, or public venue environment.

Bachelor's degree in related field preferred.
7+ years of operations management experience, preferably in a museum, cultural institution, or high-traffic public venue.
Experience managing vendors and service contracts (janitorial, maintenance, security, etc.).
Experience developing and implementing operational processes and improvements.
Knowledge of facility operations, OSHA, safety standards, technology, and regulatory compliance.
Proficiency in Microsoft Office (Outlook, Word, Excel) and operations/project management tools.
Excellent organizational, problem-solving, and decision-making skills.
Ability to remain calm and effective in high-pressure or rapidly changing situations.
Strong attention to detail and commitment to operational excellence.
Flexibility to work evenings, weekends, and holidays as needed.

The starting salary for this position is $83,800 to $93,000 per year, benchmarked against industry standards.

Click here for an overview of our company benefits.
Programs include GRAMMY in the Schools education programs that are offered year-round for students, teachers, and schools throughout the United States.
The organization is dedicated to creating opportunities for the next generation of Latin music creators through scholarships, educational programs, grants, and access to creators and industry executives.
A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people.
A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues.

The Recording Academy, its affiliates, and the music industry have a strong culture of inclusion and respect for everyone.
The Recording Academy makes intentional, courageous, and principled decisions for stronger business outcomes and ensures that all creators and professionals live and work in a fair and safe environment.
It is the Recording Academy's policy to provide equal employment opportunities for all applicants and employees.
The Recording Academy will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Recording Academy.

This listing is sourced directly from The GRAMMY Museum's careers page and normalized into a canonical job model.