Steer
Manager of Client Success
United States (Remote)
Sponsorship not specifiedDetected 25 days ago
Data VisualizationCRMExcelCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoring
About the role
- Reporting to the Director of Customer Success, you will be the bridge between personalized relationship management and digital-first automation.
- you dive into the data to find the trends, churn risks, and expansion opportunities yourself.
- You thrive in the "grey area." You see messy data and ambiguous processes as a puzzle to solve rather than a roadblock.
Responsibilities
- You will lead a supportive, high-trust team and provide the strategic structure needed to turn "crowdsourced" Slack knowledge into repeatable, data-driven playbooks that drive global retention.
- Drive Proactive Retention: Move the team away from reactive "firefighting" by using leading indicators to trigger outreach before a customer is at risk.
- Mentor & Measure: Manage the day-to-day performance of the CS team, using clear KPIs to drive accountability and professional growth.
Requirements
- Leadership Experience: 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
- Versatile CS Background: Proven experience managing both high-touch Enterprise accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication).
- 2+ years of experience managing a Customer Success team (or 4+ years as a Senior/Lead CSM ready for the next step).
- Ability to work with advanced data visualization tools.
Nice to have
- Technical Literacy: Ability to work with advanced data visualization tools.
- CS Ops Familiarity: Experience selecting or implementing a CS Platform (e.g., Gainsight, Vitally, ChurnZero).
- Experience with the automotive industry
- Initial Screen - 30min
- Hiring Manager Interview - 60min
- Case Study Assessment - 45min
- Problem Solving Exercise - 60min
- Cross-Functional Interview - 30min
Skills
- Steer offers a suite of software tools for today's automotive repair shop.
- Steer began as an online directory for drivers to find a local mechanic.
- In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops.
Benefits
- Medical, Dental and Vision insurance within 30 days
- 100% employer-paid medical insurance
- Equity package
- Flexible PTO with 15 days minimum
- Generous Parental Leave
- FSA and HSA options
- Growth & Wellness Stipend
This listing is sourced directly from Steer's careers page and normalized into a canonical job model.