Rakuten

Senior Analyst, Supply Chain

Toronto, Canada · Senior

Sponsorship not specified$78k-$123kDetected 33 days ago

Data AnalysisExcelSAPSupply ChainLogisticsProcess ImprovementProcurementERPCommunicationProblem SolvingOrganizational SkillsNetSuiteDemand Planning

About the role

This individual will be instrumental in ensuring efficient procurement, order fulfillment, and reverse logistics for our eReader products and accessories.
This role offers the opportunity to contribute strategically to our global supply chain team while executing critical day-to-day operations.

Own day-to-day communication with Original Design Manufacturer (ODM) partners.
Lead vendor onboarding processes, ensuring seamless integration of new partners into Kobo's procurement and operational frameworks.
Implement procurement strategies to drive cost efficiencies and quality improvements across the supply chain.
Validate invoices, address, and resolve discrepancies with vendors and internal finance teams.
Utilize advanced Excel skills to build and maintain supply chain models and reports, providing clear visibility into key performance indicators.
Receive, validate, and process return requests efficiently and accurately.
Work with 3PL return facilities to validate return quantities and identify variances, managing discrepancies, identifying root causes, and providing corrective actions.
Maintain and update all process documentation, ensuring best practices are captured and shared across the team.
Kobo delivers the best digital reading experience through creative innovation, award-winning e-readers, and top-ranking mobile apps.

3-5 years of progressive supply chain experience within the tech/consumer electronics (e.g., eReader, mobile, IoT) or CPG sectors, demonstrating a strong understanding of relevant industry dynamics.
Mandatory previous experience with enterprise-level ERP system(s) (e.g., SAP, Oracle, NetSuite) for managing complex supply chain operations.
Demonstrated experience in end-to-end supply chain functions, including demand planning, procurement, order fulfillment, and reverse logistics, preferably in a global context.
Proactively identify areas of improvement/process optimization opportunities and work with required stakeholders on scope and implementation.
Basic understanding of the product life cycle, with hands-on experience supporting new product and project launches.
Education:
Post-secondary education in Business and/or Supply Chain Management.
Strong interpersonal and client service skills, with the ability to effectively collaborate with internal teams and external vendors across different cultures.
The Perks:
Flexible hours and hybrid remote working environment

Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUPs, data modeling) is essential for data analysis and reporting.
Excellent attention to detail and strong follow-up skills.
Organized, with a strong sense of ownership over areas of responsibility and the ability to work independently.
Proven analytical and problem-solving skills with the ability to translate complex data into actionable insights and solutions.
Coordinate with multiple vendors to negotiate and align delivery schedules, ensuring optimal flow of materials and products.
Work closely with vendors to ensure aligned delivery schedules are met, proactively communicating any potential delays or issues.
Analyze inventory levels and sales data to identify and communicate potential stock issues, recommending proactive solutions.

We believe in rewarding all our employees with competitive salaries, performance-based annual bonuses, stock options, and training opportunities.

Here at Rakuten Kobo Inc., we offer a casual working start-up environment and a group of friendly and talented individuals.
Our employees rank us highly in terms of commitment to work/life balance.
We realize that for our people to be innovative, creative, and passionate, they need to feel valued and supported.
We believe in rewarding all our employees with competitive salaries, performance-based annual bonuses, stock options, and training opportunities.
If you're looking for a company that inspires passion, personal, and professional growth - join Kobo and help us make reading lives better.
Communicate delivery schedules with related internal and external customers.
Review and ensure all return order statuses are correct and up-to-date.
Kobo is a part of the Rakuten group of companies.

equal opportunity employer.
Any information received related to accommodation needs of applicants will be addressed confidentially.

This listing is sourced directly from Rakuten's careers page and normalized into a canonical job model.