Serene Health

Serene Health

Medical Assistant

San Diego, CA · Contract

Sponsorship not specified$23k-$27kDetected 8 days ago
ComplianceCRMHIPAAEHR/EMRCommunicationProblem Solving

About the role

  • This role focuses on medication profile intake, records and referrals coordination, provider notifications, and precise documentation in our systems.
  • No independent clinical judgment is performed in this role.

Responsibilities

  • document changes and route to RN for reconciliation.
  • manage reminders and re-attempts per outreach cadence.
  • Conduct hospital visits to high-risk and frequent-utilizer members on an as-needed basis to gather key information and support transition-of-care services.
  • Maintain accurate documentation in the EHR/CRM (e.g., Alliance) and payer portals: contact notes linked to goals/interventions, statuses, next actions.
  • Process and maintain Release of Information (ROI) forms and log disclosures per policy.
  • Employee Assistance Program (EAP): Support when life throws challenges your way.
  • 401(K): Building your financial future with us.

Requirements

  • Must be able to travel using personal vehicle to complete outreach visits.

Nice to have

  • High school diploma or equivalent required.
  • Valid California driver's license and valid vehicle insurance required.
  • Proficient with EHR/CRM systems and basic payer portals
  • strong typing and documentation skills.
  • Excellent communication (phone, text, email) and customer-service mindset
  • bilingual Spanish/English a plus.

Skills

  • Demonstrates strong attention to detail and consistent documentation accuracy.
  • Communicate with members professionally and compassionately.
  • Applies problem-solving skills and resourcefulness to address SDOH-related tasks.

Compensation

  • $23k-$27k

Benefits

  • Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:
  • Short & Long-Term Disability
  • Flexible Spending Accounts: Manage your finances with flexibility.
  • Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
  • Optima Medical Management Group and its divisions are an
  • Optima Medical Management Group is a drug-free workplace.

Company info

  • Enjoy savings on everyday expenses and memberships.
  • Equal Employment Opportunity
  • Optima Medical Management Group and its divisions are an Equal Opportunity Employer.
  • Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.
  • Employment is contingent upon a successful pre-employment drug screening and background check.
  • Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state or local laws.
  • Pre-Employment

Equal opportunity

  • Equal Opportunity Employer.

Visa & Work Authorization

  • without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by fed
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This listing is sourced directly from Serene Health's careers page and normalized into a canonical job model.