Inizio Engage
Contact Center Patient Access Specialist
United States - Remote · Contract
Sponsorship not specifiedDetected 1 day ago
ComplianceCustomer SupportHIPAAResearchLeadershipCommunicationCollaborationProblem Solving
About the role
- Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
- This position will be responsible for helping patients understand their access to medication through reimbursement and affordability programs.
- This role will focus on identification of access pathways by providing information and resources to address access barriers while maintaining internal and external communications.
Responsibilities
- Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
- Ensure all support requested is captured within the Case Management system
- Coordinate all appropriate aspects of patient case management through to completion, using effective interpersonal skills to manage interactions
- Understands HIPAA and privacy laws and requirements and maintains patient confidentiality
- Maintains compliance with program business rules, standard operating procedures, and guidelines.
Requirements
- High School Diploma required
- Experience with Adverse Event and Product Quality Complaint reporting preferred.
- Outstanding case management/customer service skills required.
Compensation
- The base pay range for this position is $11.90/hr – $22.10/hr.
Benefits
- Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
- Continuous growth opportunities through learning, leadership development, and career advancement support
- Educate Health Care Providers and patients on available on Patient Support programs and referral process to ensure timely case processing
- Perform in-depth research into patient's medication coverage (may include benefit investigation/prior authorization/appeals and available support programs)
- Associates or Bachelor's Degree preferred, or 1-2 years of healthcare/healthcare reimbursement experience.
- Working knowledge and experience with health insurance and Rx reimbursement
Company info
- We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.
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